Senior Technical Support Engineer

Senior Technical Support Engineer Job Description Template

Our company is looking for a Senior Technical Support Engineer to join our team.


  • Create and maintain enterprise-level proactive monitoring for the private cloud, troubleshooting, and preemptive actions in a global support team;
  • Provide on-site support for lab environments for partner and associate events;
  • Travel to support events when needed; the Global Partner and Technical Enablement (GPTE) team supports at least 5 events per year.


  • Excellent time management, decision-making, interpersonal, and organizational skills;
  • 7+ years of IT industry experience; 2+ years of experience with Red Hat OpenStack Platform;
  • Proficienciency in Red Hat Ansible Automation Platform or other scripting languages like Python, Perl, or Bash;
  • 3+ years of experience with virtualization, e.g., VMware, Red Hat Virtualization or, KVM, Xen, or Microsoft HyperV;
  • Solid written and verbal communication skills;
  • Ability to debug logs for understanding component failures, identifying the root causes and system impacts.