Support Engineer

Analyze and coordinate the logistical functions of a firm or organization. Responsible for the entire life cycle of a product, including acquisition, distribution, internal allocation, delivery, and final disposal of resources.

Be the first to see
all new Support Engineer jobs

Support Engineer Job Description Template

Our company is looking for a Support Engineer to join our team.

Responsibilities:

  • Providing and maintaining desktop hardware and software;
  • Working in the Tic:Toc preventative maintenance programs;
  • Partake in the On-Call Roster;
  • Providing support to both our people and external clients and stakeholders;
  • Work with our vendors and stakeholders to maintain our platform;
  • Support and monitor our environment to ensure it is available and reliable;
  • Provide technical support to customers;
  • Mentoring new hires as the organization grows quickly;
  • Working closely with engineering to reproduce bugs and build testbeds as necessary;
  • Maintaining a support ticket queue and responding to customers in a helpful and timely manner;
  • Familiar to follow notification and escalation procedures;
  • Creating and maintaining customer – facing knowledge base articles;
  • Exposure to standards for communications with business involving operational issues.

Requirements:

  • Can-do attitude and ability to think outside the square;
  • Excellent problem solving and production environment diagnosis skills;
  • International Traffic in Arms Regulations (ITAR) clearance;
  • Sound understanding of the web: protocols, web architectures, infrastructure, web servers (IIS), proxies, load balancing, high availability, etc;
  • Drive continuous improvement and application of industry best practices;
  • Experience supporting CI/CD pipelines (Octopus Deploy, TeamCity, GIT);
  • Proven experience with AWS and CloudFormation, Azure and ARM templates, and/or Azure Devops;
  • 2+ years working with cloud platforms AWS or Azure (IaaS, PaaS & SaaS);
  • Background in a Cloud Support Engineer or Site Reliability Engineer role;
  • Windows/Linux System Administration experience;
  • Implement automated, repeatable solutions to reduce toil and maintenance effort;
  • Good working knowledge of internet backbone technologies: TLS, DNS, TCP/IP, WAF/CDNs, networks and subnetting;
  • Support the overall monitoring, performance, reliability and quality of our clients’ application-hosted cloud environments;
  • Knowledge of automation/scripting languages: Powershell, Python, Bash;
  • Share knowledge and create quality documentation.