Itsm jobs in Canberra 2600, ACT

Our Professional Service Client is seeking a ITSM Reporting Specialist. This is a permanent role, based in Melbourne, Brisbane and Canberra with remote working arrangements available. As the selected candidate, you will: * Configure and generate standard IT Service Management... 

 ...deliver to our clients. If you get a real kick out of positively impacting some of Australasia’s brightest organisations, read on! As ITSM Specialist, you are accountable for the management of the everyday operations within our Managed IT Service Management practice. This... 

Our Federal Government Client is looking for an experienced Project Manager with experience implementing projects within a SIAM model, and someone who has implemented Service Now within a large and complex environment. This role will lead major projects across multiple divisions...

 ...We are looking for an ITSM Coordinator. You will play a key role in managing and coordinating IT service management activities to ensure high-quality service delivery to our clients. Requirements Experience working with IT service management tools, such as ServiceNow... 

 ...Communication Technology). Full time. Are you passionate about optimizing processes and driving efficiency within IT Service Management (ITSM) and Service Integration? We're seeking skilled Process Analyst's to join our team and take on the vital role of supporting process... 

 ...Microsoft APIM and supporting delivery of enterprise systems and capabilities Deliver business service and support requirements by ensuring ITSM practices including incident management and resolution, change request management, acceptance testing, and deployment are met at the... 

 ...teams to raise and/or resolve issues or escalate accordingly to responsible officers. Lead the development of an IT Service Management (ITSM) framework and the continuous improvement of ITSM practices, including systems, standards, processes and procedures. Ensure a high... 

 ...Managing Problems end to end by performing root-cause analysis of application related issues and recommend solutions, liaising with other ITSM service towers and end users as required. Interact with client system owners and 3rd party product vendors as needed as part of... 

 ...conducting workshops, and translating business needs into ServiceNow functionality. Expertise in one or more ServiceNow applications: ITSM, ITOM, CSM, HR, or IRM. (Security clearances may be required for some projects.) It is desirable if you have: Exposure or experience... 

 ...case progresses, notifying of any delays; All customer interactions and activities are logged and maintained in the correct client ITSM tool; Ensure prompt escalation of any operational issues; Ensure that all Timesheets and project efforts are accurately recorded... 

 ...knowledge and demonstrated experience with Microsoft PowerShell, VB Script and other automation technologies. Familiarity working within ITSM Frameworks (such as ITIL etc.) This role is on an initial 12-month contracts with two (2) possible 12-month contract extension... 

 ...Experience with Splunk Enterprise Security Splunk Cloud and Splunk SOAR ~ Experience with case incident and ticket management Experience with ITSM tools such as ServiceNow and Atlassian ~ Ability to work in a fastpaced highpressure environment. Strong problemsolving and... 

 ...and effective performance management of staff demonstrated ICT diagnostic and analytical skills, supported by a knowledge of ITIL and ITSM practices to support a complex IT environment well-developed internal and external stakeholder liaison and negotiation skills.... 

 ...want to learn, and how far you want to go. Our pracitce needs professionals with skills/knowledge in: ServiceNow ITSM/ITOM ServiceNow HRSD ServiceNow GRC/Security ServiceNow Program/Project Delivery ServiceNow Implementation... 

 ...understanding of the ServiceNow platform and one or more focus product lines. We are currently prioritising functional expertise aligned to: ITSM, SPM, CSM and HRSD. Responsibilities: Lead a functional delivery stream to design, plan and implement ServiceNow capability... 

 ...and related aspects. Understanding of applications computing and security architectures. Knowledge of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL). Familiarity with enterprise architecture tools related graphical models...