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- ...efficient delivery of the squad. Please note: This position is open to interstate candidates as well. What do I need Good knowledge of ITSM processes and ITIL with ITIL v4 certification preferred. Strong expertise with ServiceNow configuration customisation and...SuggestedFull timeHybrid workFlexible hours
- ...professional experience) Typically 5–10+ years of progressive IT experience in one or more areas: cloud, cybersecurity, networking, systems, ITSM, DevOps, enterprise applications, or data platforms Practical experience with relevant tools and platforms, such as: Cloud: AWS,...SuggestedFull timeHybrid work
- ...Your key responsibilities Resolve client requests promptly according to agreed delivery timelines and monitor all channels (Email ITSM tickets phone). Maintain accurate documentation including technical processes and support materials for client platforms. Assist...SuggestedFull timeWork at officeFlexible hours
- ...your skills Good organisational and documentation habits Ability to work remotely and manage time effectively Familiarity with ITSM tools (e.g. Jira) is a bonus not essential Qualifications & Experience (Preferred Not Essential) Bachelors degree in IT...SuggestedFull timeHybrid workRemote job
- ...What you’ll do At the moment, as Solution Architect, you will be focused on: Define the target ServiceNow architecture for ITSM/ITOM/ITBM (and other modules as needed) including data model, CMDB design, security model, tenancy, and scalability considerations....SuggestedFor contractorsRemote job
- ...application related issues via phone email remote and in-person. Triage troubleshoot and resolve incidents and service requests in the ITSM system ensuring accurate documentation whilst ensuring prompt professional service. Escalate complex or high-impact issues to Level...SuggestedFull timeWork at officeOnlineRemote job
- ...Apply strong analytical and problem-solving skills to resolve complex technical issues efficiently. Follow IT service management (ITSM) protocols including incident problem and service request management as well as root cause analysis. Take full ownership of assigned...SuggestedFull timeWork at officeWeekend work