...carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements.
What do I need?
Good knowledge of ITSM processes and ITIL with ITIL v4 certification preferred
Strong expertise with ServiceNow configuration, customisation, and administration...
Suggested
Full time
Online
Flexible hours
...case progresses, notifying of any delays;
All customer interactions and activities are logged and maintained in the correct client ITSM tool;
Ensure prompt escalation of any operational issues;
Ensure that all Timesheets and project efforts are accurately recorded...
Suggested
Work at office
Relocation
Flexible hours
...and related aspects.
Understanding of applications computing and security architectures.
Knowledge of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL).
Familiarity with enterprise architecture tools related graphical models...
Suggested
Full time
Relocation