Average salary: $146,066 /yearly
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- ...with smart features and real-time insights. Save more, track spending, and achieve home ownership faster with Ubank. The Why The ITSM Analyst supports the daily service operations and the enhancement of IT service delivery strategy optimization, and operational risk management...SuggestedPermanent employmentHybrid workLocal area
- ...service delivery ~3 year contract!! ~Attractive hourly rate A high-profile Federal Government agency is seeking an experienced ITSM Service Manager to oversee IT service management processes supporting critical national security initiatives. This is a unique...SuggestedHourly payContract work
- ...extensions! Onsite role – Canberra location! A leading Federal Government Department is seeking an experienced IT Service Management (ITSM) Advisor – Senior Service Manager Expert to shape and deliver organisational-level service management strategy, governance, and policy....SuggestedDaily paidContract work
- ...health markets. Your New Role and Responsibilities We have exciting opportunity for an energetic driven and detail orientated ITSM Release Manager who is eager to be a part of a growing Service Management account. This is a new government client who is on a...SuggestedPermanent employmentFull timeOnlineLocal area
- ...and Knowledge Management following established standards. Manage report and communicate to senior leadership on the performance of ITSM- Problem & Knowledge processes. Identify and lead automation opportunities internally for ITSM capabilities. Govern and approve vendor...SuggestedFull timeWork at officeRemote jobFlexible hours
- ...Your role at St John of God Health Care We currently have a fixed term (6 months) opportunity for ITSM Change and Release Specialist to join our team. As an integral part of the Service Delivery team you will be responsible for all centralised change and release activities...SuggestedFull timeFixed term contractWork at officeWork from homeHoliday workFlexible hours
$102,657
Closes: 02 February 2026 Classification: Information Technology Officer Class 2 Salary: $102,657 - $116,592 plus superannuation Position No: 53275 Directorate: Digital Canberra Advertised (Gazettal date): 19 January 2026 Contact Officer:...SuggestedPermanent employmentFull timeImmediate start- ~18-month contract ~Attractive hourly rate | Hybrid work model based in Canberra ~Support a major Federal Government agency’s digital transformation A leading Federal Government agency is seeking multiple Service Desk Analysts to join its dynamic Operations Branch...SuggestedHourly payContract workHybrid workRemote job
- ...macOS). Image and deploy laptops/desktops and install authorized software packages. Log and track all incidents using ServiceNow or other ITSM systems maintaining detailed documentation. Support AV/VC systems for conference rooms and streaming live meetings. Provide technical...SuggestedFull timeWork at officeLocal areaRemote job
- ...Directory Exchange Management console SCCM M365 including Intune hardware configuration and installation Mobile Device Management and ITSM management tools. ~ Familiarity with aspects of Council infrastructure including Azure Active Directory Microsoft Exchange (M365) IIS...SuggestedPermanent employmentFull timeHybrid workOnlineFlexible hoursShift workWeekend workSundaySaturdayChristmas work
- ...roadmaps. Lead cross-domain architecture engagements covering: ~ AI Transformation ~ Customer experience transformation ~ ITSM ITOM Sec Ops ~ GRC/IRM & ESG reporting ~ Customer Service Mgt (CSM) for Contact Centre transformation ~ Vendor &...SuggestedFull timeWork at officeOnlineRemote jobFlexible hours
- ...Proven success in service measurement and reporting within large complex organisations with strong knowledge of reporting frameworks ITSM platforms and data visualisation tools. Strong communication and influencing skills with the ability to run workshops and lead discussions...SuggestedPermanent employmentFull timeTemporary workWork at officeOnlineShift workNight shiftWeekend workSundayAfternoon shift
- ...Attend to end user requests received via Phone, Portal and walk-ups Timely and quality updates of logged requests utilising the ITSM Tool; Diagnosis and resolution of hardware and software issues as outlined in the ITSM tool catalogue; Face-to-face visits in the...SuggestedPermanent employmentFull timeWork at officeRemote job
- ...chalnnages? If yes, read on. What your typical day will look like: Provide internal or external customer and partner support via ITSM Portal, email, and phone, as well as onsite from time to time as required. Work as part of a team to complete assignments and tasks...SuggestedHybrid workImmediate startFlexible hours
$140,000
...authentication, and policy enforcement Oversee day-to-day network operations including incident, change, and problem management aligned to ITSM / ITIL processes Monitor network performance, availability, and security using Cisco platforms and enterprise diagnostic tools...SuggestedHybrid workRemote jobRelocation- ...logs, CLI) ~ Basic to intermediate infrastructure and networking knowledge ~ SQL scripting and database familiarity ~ Cloud experience, preferably Microsoft Azure ~ ITSM knowledge and ticketing systems (Jira – plus) ~ Strong communication and problem-solving skills...
- ...experience within Service integrator/vendor space. Desirable: Previous experience in retail industry Service management frameworks (ITSM) Experience with observability tools such as Dynatrace. Certifications in Cloud (GCP Associate/Professional) or Service Management...Contract workFixed term contractHybrid workImmediate startFlexible hours
- ...Mobile phones, are up to date and deployment ready prior to release to customers Recording all customer contacts in the appropriate ITSM tool Keeping customers updated with regards to their tickets Using tools and processes to deliver services to customers in accordance...Full timeRemote jobRelocation
- ...and external vendors in the identification and rectification of issues. Apply & guide best practice ITIL methodology and utilise an ITSM system to investigate, triage and resolve incidents and service requests from a level 1 to Level 2 queue. Perform validation on complex...Hybrid work
- ...efficient delivery of the squad. Please note: This position is open to interstate candidates as well. What do I need Good knowledge of ITSM processes and ITIL with ITIL v4 certification preferred. Strong expertise with ServiceNow configuration customisation and...Full timeHybrid workFlexible hours
- ...for defining and governing the enterprise architecture strategy for all ServiceNow streams across . This includes IT Service Management (ITSM) IT Operations Management (ITOM) IT Business Management (ITBM) Security Operations (SecOps) Governance Risk & Compliance (GRC) Human...Full time
- ...professional experience) Typically 5–10+ years of progressive IT experience in one or more areas: cloud, cybersecurity, networking, systems, ITSM, DevOps, enterprise applications, or data platforms Practical experience with relevant tools and platforms, such as: Cloud: AWS,...Full timeHybrid work
- ...software development methodologies such as Agile or Waterfall is desirable. Familiarity and/or training with IT Service Management (ITSM) and IT Operations Management (ITOM) processes is desirable Familiarity, experience and/or training with ServiceNow Procurement related...Contract workFlexible hours
- ...remuneration management and cost optimization Capabilities in: Service Management (construct governance and performance). ITIL 3/4 and ITSM governance and execution. Contract Management. Strong leadership Accountability taking responsibility for actions of others....Full timeContract workHybrid workRemote jobOffshore1 day week
- ...exceptional triage and endtoend support across all technology issues Maintain accurate documentation for support activities within our ITSM platform Act as a key escalation point collaborating with the IT Service Desk Technical Lead to resolve complex issues Manage...Full timeHybrid workWork at officeRemote job
- ...approach with the ability to work independently and in a team Experience with Microsoft Office 365 technologies Understanding of ITSM tools (e.g., ServiceNow) Driver's licence and willingness to travel for occasional onsite work Knowledge of ITIL or ERP...Hourly payWeekly payFull timeContract workTemporary workWork at officeLocal areaImmediate start
- ...industry experience. Extensive experience in Project and/or Programme Management and service delivery methods including various ICT SDLCs ITSM ITIL. certifications are highly desirable. Organisational change management experience certification is highly desirable. To...Full timeContract work
- ...Azure DevOps) and Security & Compliance (ACSC Essential Eight, OWASP) ~Experience with architecture & Integration (SAP, Dynamics 365, ITSM) ~Proven experience leading teams This is a great opportunity with a Federal Government Departmentand to join a supportive team...Hourly payContract workHybrid work
- ...be doing ~Provide first-line IT support via phone, email and in person. ~Log, prioritise and resolve incidents and requests in the ITSM system ~Troubleshoot hardware, software and basic network issues. ~Set up new starters with devices, peripherals and access (white-glove...Permanent employmentFull time
- ...directly impact the growth of our team. You'll also take charge of improving documentation, enhancing operational reporting, and managing ITSM tickets with precision and efficiency. If you're passionate about staying ahead in a fast-paced environment and excited by the...Full timeLocal areaRemote job