Search Results: 55 vacancies
...ITSM/ ITIL
Change Management
Incident/ Problem Management
ITSM Analyst
The ITSM Analyst supports the ITSM Practice Leads and senior ITSM professionals in ensuring the delivery and management of IT services.
This offers an opportunity to gain...
Suggested
Contract work
...responsible for the build and maintenance of enterprise scale ServiceNow Platform serving multiple capabilities across the bank including ITSM/ITOM, IRM, SecOps, and Employee workflow modules.
As a Staff Systems Engineer, you'll undertake solution design and...
Suggested
Full time
Part time
Work at office
Online
Flexible hours
...up a service desk, continuously adapt to scale needs, and deliver outstanding service experiences without the complexity of traditional ITSM solutions. By connecting Dev and Ops, JSM accelerates critical development work, eliminates toil, and tracks changes with ease, with a...
Suggested
Full time
Work at office
Remote job
...ServiceNow support SME with hands on expertise in ITSM and SecOps modules
Manage ServiceNow installations for the cyber and strategic risk teams
Create gotomarket proofofconcept applications on the ServiceNow platform
Create rational competentbased technological...
Suggested
Full time
Immediate start
...Level 2 Technician / Desktop Technician will be responsible for, but not limited to:
~Providing Level 2 technical support, using ITSM tools, processes, and governance structures.
~Video conferencing concierge services to end users.
~Configuring, maintaining, and...
Suggested
Hourly pay
Contract work
...arrangements.
What do I need?
To be successful in this role, you will need to demonstrate the below skills:
Good knowledge of ITSM processes and ITIL with ITIL v4 certification preferred.
Experience with ServiceNow configuration, customisation and...
Suggested
Full time
Online
Hybrid work
Flexible hours
...’s
To take ownership of user problems and be proactive when dealing with user issues.
Ensure all tickets are recorded within the ITSM tool and all information relating to incidents, service requests or changes is up to date.
Analyse call tickets/requests to detect common...
Suggested
Work at office
Immediate start
Worldwide
...case progresses, notifying of any delays.
~ All customer interactions and activities are logged and maintained in the correct client ITSM tool.
~ Ensure prompt escalation of any operational issues.
~ Ensure that all Timesheets and project efforts are accurately...
Suggested
Relocation
Flexible hours
...case progresses, notifying of any delays.
All customer interactions and activities are logged and maintained in the correct client ITSM tool.
Ensure prompt escalation of any operational issues.
Ensure that all Timesheets and project efforts are accurately...
Suggested
Work at office
Remote job
Relocation
Flexible hours
...releases in a standardised manner in relation to the Optus and customer policies, procedures and plans. You will report directly to the Optus ITSM Federal Government Customer Delivery Manager and lead the implementation of Release, Change and Deployment Management process across...
Suggested
Contract work
For subcontractor
Hybrid work
...case progresses, notifying of any delays.
All customer interactions and activities are logged and maintained in the correct client ITSM tool.
Ensure that all Timesheets and project efforts are accurately recorded and submitted on time as per company requirements.
About...
Suggested
Relocation
Flexible hours
...Wealth/Asset Management)
Solution and/or process experience with one more of the following is highly desirable: IT Service Management (ITSM), Financial Management (FM) Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and...
Suggested
Full time
Work at office
Online
Remote job
Flexible hours
$121,000 - $179,000
...communication and interpersonal skills, capable of working effectively with various departments and external vendors.
Familiarity with ITSM frameworks such as ITIL.
Demonstrated success in implementing IT strategies that align with business objectives.
Offering:...
Suggested
Full time
Shift work
...or equivalent experience
Experience in a Microsoft environment
Experience with Windows 10 and iPhones
Experience with an ITSM ticketing tool
Experience working in government/public sector
Must be a Citizen
What you'll get in return
Be...
Suggested
Full time
Contract work
Hybrid work
Flexible hours
...normalisation in order to support the ongoing development of use cases, and the use case dependencies.
Develop and implement SIEMS, SOAR, and ITSM integrations including threat intelligence feeds, authentication systems, and response systems (firewalls, proxies, etc).
Provide...
Suggested
Daily paid
Full time
Contract work
$18,550
...appreciated
~ Development experience in ServiceNow integration with MS Teams and other platforms.
~ Development experience in ServiceNow ITSM, Service Request/catalogue, Employee Centre/Portal, and HRSD modules.
~ Strong understanding of Agile methodologies and monthly...
Permanent employment
Full time
Online
Hybrid work
Flexible hours
...presentations
Knowledge of some of the following technology domains: EDR, SIEM, SOAR, Penetration Testing, Vulnerability Scanning, ITSM, CMDB, Firewalls and PAM.
Knowledge of cloud architecture and controls within AWS, Azure and GCP
Broad knowledge of the security...
Hybrid work
...~ Bachelor's degree or the equivalent in education and experience.
~ ITIL Foundation Certification or equivalent knowledge of ITIL/ITSM
~5+ years of professional ITIL Change Management experience; demonstrate in-depth knowledge of ITIL Change Management processes, principles...
Full time
Flexible hours
Weekend work
...from procurement advice to strategic consulting, implementation, enablement, and support.
With proven custom solutions focused on ITSM, Agile and Cloud, GLiNTECH can fast-track software adoption throughout your organisation, ensuring successful project outcomes for...
Full time
Work at office
Online
Work from home
Holiday work
...years’ industry experience as a Solution architect
• At least 2 years’ experience designing solutions involving IT Service Management (ITSM).
• Solution Architecture experience covering ServiceNow solutions, including integrations with other systems.
• Experience with...
Full time
Fixed term contract
Immediate start
Hybrid work
Flexible hours
