Average salary: $211,500 /yearly
More stats ...and grow in a career, while making a difference?
What we are looking for:
Experience admninistrating ServiceNow ITSM, with experience of other SerivceNow applications highly regarded
Good troubleshooting skills and Javascript skills
Hold...
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Full time
Night shift
...people, shareholders, partners and communities. Visit us at
Job Summary:
We are seeking an experienced ITIL IT Service Management (ITSM) Incident & Problem Process Specialist to join our team. The incumbent will be responsible for designing, implementing, and optimizing...
Suggested
Full time
...troubleshooting techniques and explain technical concepts in simple terms to non-technical users.
Experience in the IT service management (ITSM) domain and familiarity with IT tools and systems is beneficial.
Why Fujitsu?
We are an organisation with a strong set of...
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Flexible hours
Shift work
...arrangements.
What do I need?
To be successful in this role, you will need to demonstrate the below skills:
Good knowledge of ITSM processes and ITIL with ITIL v4 certification preferred.
Experience with ServiceNow configuration, customisation and...
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Full time
Online
Flexible hours
...anywhere in AUS - open to all states!
~ Full WFH / Full remote
Looking for a thrilling adventure in the world of BMC Helix ITSM?
We're on the hunt for a BMC Helix Consultant to join a major software solution provider specializing in geospatial information...
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Remote job
Contract work
...To be successful in the role, you will have:
Demonstrated ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration management (SFIA Code: ITMG 5,...
Suggested
Online
Flexible hours
...’s
To take ownership of user problems and be proactive when dealing with user issues.
Ensure all tickets are recorded within the ITSM tool and all information relating to incidents, service requests or changes is up to date.
Analyse call tickets/requests to detect common...
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Work at office
Immediate start
Worldwide
...demonstrate the following knowledge and experience:
Demonstrated ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration management. (SFIA Code: ITMG 5,...
Suggested
Online
Flexible hours
...planning, training, and performance evaluations.
Additionally, you will be responsible for the oversight and continuous improvement of ITSM processes, ensuring adherence to SLAs and KPIs, managing vendor relationships, and driving operational excellence. Key Responsibilities...
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Permanent employment
Contract work
Temporary work
Casual work
Immediate start
...-experience in ServiceNow projects
Integration project experience
ServiceNow admin certification (CSA)
ITSM Experience
Excellent problem solving & communication skill
Team lead & project management skill
Embrace...
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Full time
$117,824 - $126,212
...Provide high level ICT technical expertise, support and administration by complying with departmental standards, policies, procedures and ITSM processes
Promote best practice for IT Service Management by developing and implementing ITIL based practices and processes...
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Online
Flexible hours
$102,492 - $111,516
...providing high quality technical expertise, support and administration whilst adhering to departmental standards, policies, procedures and ITSM processes.
Other key responsibilities include:
Provide support and assistance in the clarification and prioritisation of tasks by...
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Online
Flexible hours
...troubleshooting for end users, both onsite and remote users.
Manage incoming Desk side Support Incidents & Service Requests via the ITSM Tool and provide high quality and conscientious support.
Responsible to document all troubleshooting and resolution details on the...
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Full time
Work at office
Remote job
Hybrid work
Flexible hours
Shift work
...debugging skills.
Would be good to have Energy or Mining industry experience.
You know standards like ITIL and are familiar with ITSM tools like ServiceNow and Jira Service Management
You are well versed with ITSM processes like Release Management, Change...
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Full time
Part time
Work at office
Online
Local area
Flexible hours
...Mobile phones, are up to date and deployment ready prior to release to customers
Recording all customer contacts in the appropriate ITSM tool
Keeping customers updated with regards to their tickets
Using tools and processes to deliver services to customers in...
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Full time
Remote job
Relocation