Average salary: $116,533 /yearly
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- ...~ Prior experience in pre-sales preferred ~ Certification / experience with the hyperscaler AWS, Azure, GCP ~ Service delivery, ITSM ~ SAP system operations and management ~ Experience working with regulated industries, public sector. Bring out your best SAP...SuggestedPermanent employmentFull timeHybrid workLocal areaWorldwideFlexible hours
- ...setup Support patching cycles and endpoint compliance Maintain working knowledge of Active Directory, Microsoft 365, Intune, and ITSM tools Team Support & Knowledge Sharing Mentor and train Service Desk Analysts to build confidence and capability Create and maintain...SuggestedHybrid workWork at officeOnlineHoliday workFlexible hoursNight shift
- ...technology development, engineering project management, business process and process delivery. ServiceNow architect experience especially in ITSM, CSM and ITOM, and Scoped Applications along with strong platform technical expertise in the modules with Certified Implementation...SuggestedFlexible hours
- ...service requests in line with SLAs Service Desk Operations Triage, prioritise, and escalate tickets Keep accurate records in our ITSM system Suggest improvements to enhance the user experience Collaboration & Continuous Improvement Support project work and...SuggestedHybrid workWork at officeOnlineHoliday workFlexible hoursNight shift
- ...qualification with ITIL 4 certification. Proven success in an IT support role, ideally in a medium to large business, utilising an ITSM tool, such as ServiceNow, Jira or Halo. Experience in financial services industry preferred. Experience supporting Microsoft Office...SuggestedFull timeContract workFixed term contractHybrid workWork at officeWork from homeHome officeFlexible hours
- ...triaging and resolving SAP and/or Salesforce application incidents ~Applying ITIL-based incident and service request management using an ITSM tool ~Liaising with business users, technical teams and external vendors to resolve issues ~Differentiating between system...SuggestedContract workHybrid workFlexible hours
- ...working towards that as a goal. Minimum 2 years of hands-on experience in ServiceNow administration. Proficiency in ServiceNow CSM/ITSM modules (Incident, Problem, Change, Service Catalog, etc.). Scripting experience (JavaScript, Glide, HTML, CSS etc.) at least to a...SuggestedLocal areaFlexible hours
- ...Location - ACT, VIC, QLD, NSW (Hybrid) · Must be able to obtain baseline clearance What’s in it for you? · Tech focus: ServiceNow, ITSM, workflow automation, enterprise integrations · Impact: Work on large-scale digital transformation initiatives · Flexibility:...SuggestedWeekly payContract workHybrid workWork at officeOnline
- ...document resolutions. Advise user on appropriate action, sometimes education of user is required. Document support activities in the ITSM system. Follow customer specific guidelines and processes to ensure tickets and requests are managed effectively and efficiently....SuggestedRemote jobPermanent employmentFull timeHybrid workImmediate startFlexible hoursNight shift
- ...Computer Science, Information Systems or demonstrated experience to meet the key skills and competencies ~5 years in ServiceNow, strong ITSM, ITOM, CMDB, CSM, Integrations background ~ Demonstrated background in ServiceNow Operations with solid JavaScript, REST/SOAP API,...SuggestedFull timeHybrid workNo agencyWork at officeRemote job
GHD
Melbourne23 hours ago - ...professional experience) Typically 5–10+ years of progressive IT experience in one or more areas: cloud, cybersecurity, networking, systems, ITSM, DevOps, enterprise applications, or data platforms Practical experience with relevant tools and platforms, such as: Cloud: AWS,...SuggestedFull timeHybrid work
$18,500
...networking. ~ Solid Windows support + some macOS exposure. ~ Working knowledge of Microsoft 365 and enterprise apps. ~ Experience with ITSM/ticketing tools. ~ Strong communication, problem-solving, and ability to manage multiple priorities. ~ Ability to work...SuggestedPermanent employmentFull timeFlexible hours- ...with security requirements (including VPDSF), and aligned to business priorities. Lead and mature VicGrid's IT Service Management (ITSM) framework, embedding best practice and driving continuous service improvement. What you will bring Experience overseeing multiple...SuggestedPermanent employmentHybrid work
$150,742
...Responsibilities: Solutioning & Architecture Design enterprise-grade solutions across multiple ServiceNow modules , including: ITSM, ITOM (Discovery, CMDB, Service Mapping), SPM, SecOps, IRM/GRC, CSM, FSM, HRSD and App Engine & automation workflows Lead architecture...SuggestedHybrid workFlexible hours- ...Stackdriver) Solid understanding of cloud security and secure CI/CD (DevSecOps) Experience in Agile environments and working with ITSM tools (e.g., Jira, ServiceNow) Proven ability to manage incidents, SLAs, and system reliability at scale Willingness to participate...SuggestedShift work
- ...· Platform Governance: Establish coding standards, configuration management, and maintain system integrity and performance (e.g., ITSM, CMDB). Technical Leadership: Act as the primary technical contact, leading design workshops and providing guidance to developers...Contract work
- ...ITIL (incident/problem/change), supported by ITIL v4 Foundation certification or equivalent practical experience, and exposure to SIAM/ITSM frameworks (desirable). Solid organisational and reporting capabilities, including maintaining dashboards, service documentation, runbooks...Permanent employmentFull timeWork at officeOnlineLocal area
- ...direction and drives accountability, but also actively executes service management activities. This role owns service outcomes across the full ITSM lifecycle, ensuring services are reliable, secure, compliant, and fit-for-purpose for both client and operational users. End-to-End...Full timeHybrid work
- ...high‑quality IT services. Qualifications Minimum 2 year’s experience in the administration, configuration and upgrade of an ITSM platform Automation and Power Platform Skills, with expertise in Power automate and Power Apps Strong JavaScript and CSS for UI customisation...Permanent employmentHybrid work
$79,122 - $96,073
...certification. Health sector ICT experience with database and application development skills including the ability to develop and maintain the ITSM tool (currently Infra Enterprise V8 on ORACLE 11G) would be highly desirable. On a personal level the candidate will be...Full timePart timeSeasonal workFlexible hours- ...hybrid meetings ~Deliver responsive support for Partners, Directors, and senior leadership ~Log, triage, and resolve incidents via the ITSM platform, escalating when required ~Keep asset records accurate and contribute to documentation and knowledge articles What You...Permanent employmentContract workTemporary workHybrid workWork at office
- ...What you’ll do At the moment, as Solution Architect, you will be focused on: Define the target ServiceNow architecture for ITSM/ITOM/ITBM (and other modules as needed) including data model, CMDB design, security model, tenancy, and scalability considerations....For contractorsRemote job
- ...in ensuring the smooth transition from Cherwell to ServiceNow here at Datacom. This role requires expertise in IT Service Management (ITSM), change leadership, stakeholder engagement, and risk mitigation to drive adoption and ensure minimal disruption. Additionally, the Change...Contract workFixed term contractRemote job
- ...Sales, with a proven track record of achieving and exceeding sales targets in technology vendors or system integrator Experience in the ITSM and/or CSM market and familiarity with any mainstream service management solutions is a must. Experience working with the Public...Work at officeLocal areaWorldwide
$115,000
...including strong stakeholder engagement skills. Strong understanding of Incident and Problem Management processes and use of enterprise ITSM tools (e.g., ServiceNow, Cherwell). Excellent written and verbal communication skills with the ability to remain calm and decisive...Full timeWork at officeFlexible hours- ...solutions. Your Key Focus Provide technical support to all Scope staff based on their location Resolve and close team-assigned ITSM tickets within agreed service level targets, following documented Incident, Request, Problem, and Change Management procedures...Temporary work
- ...identifying risks and improvement opportunities. Support and administer ServiceNow, including workflows, catalogue items, reporting, and ITSM modules (Incident, Problem, Change, Request). Uphold ITSM best practice across the organisation, driving continuous improvement in...Permanent employmentFull timeHybrid workWork at officeOnlineFlexible hours
