Customer Service and Sales Consultant Job Description Template
Our company is looking for a Customer Service and Sales Consultant to join our team.
Responsibilities:
- Track, monitor and resolve order changes;
- Adhere to KPIs and systems compliance;
- Providing an exceptional customer experience;
- Process sales paperwork;
- Answer inbound calls and customer enquiries;
- Input customer data and track information;
- Liaise with internal teams and external stakeholders.
Requirements:
- Exceptional Sales and Customer Service;
- Reaching and excelling KPI Targets;
- MUST have good written and verbal English;
- MUST know how to use Office suite including outlook;
- Knowledge in light automotive accessories preferred – but not essential;
- Attention to detail – we have a lot to teach you, being quick to pick things up and then applying detail to your work will ensure your success;
- Professional Telephone Manner.