Customer Service Representative

Customer Service Representatives Customer service representatives interact with customers to handle complaints, process orders, and answer questions.

Customer Service Representative Job Description Template

Our company is looking for a Customer Service Representative to join our team.


  • Data entry;
  • Required to work to call centre based metrics such as adherence to schedule, quality requirements and productivity measures;
  • Resolve simple sale enquiries and refer customers with complex financial needs to specialists within the Bank;
  • Other routine administrative tasks;
  • Helping customers process orders;
  • First point in contact between Zimmermann’s Online business and its customers;
  • General administration;
  • General office duties including stationary orders and equipment maintenance;
  • Inbound and outbound communication regarding repairs;
  • Answer customer queries related to prices and stock availability;
  • Responding to customer enquiries by phone and email;
  • Assist with the booking of international shipping;
  • Deal with inbound phone calls related to order tracking, shipping details and order status;
  • Professionally troubleshoot customer issues over the phone;
  • Communicate with customers in regards to transport and delivery issues.


  • Have flexible, open availability, with the potential to be rostered on day and night shifts and on weekends;
  • Excellent written and oral communication skills; Bilingual language is an advantage;
  • Reliable and punctual;
  • Computer literacy with particular use of Microsoft Office, Internet, Apparel21, Zendesk and Magento;
  • Flexible and able to quickly and effectively change priorities and direction;
  • High attention to detail.