Learning and Development Administrator – DV-Alert Job Description Template
Our company is looking for a Learning and Development Administrator – DV-Alert to join our team.
Responsibilities:
- Act as the first point of contact for training related enquiries, systems support, and escalations across phone, email, and face to face;
- Maintain and develop positive, customer service focussed relationships with DV-alert stakeholders;
- Ad-hoc duties as required;
- Regular reporting of workshop scheduling and delivery status to ensure project milestones are achieved;
- Ensuring adequate stock levels of training resources across warehouse, centres and trainers;
- Logistics of training activities such as venues, catering and equipment;
- Administration and coordination of training program workshops including ongoing scheduling and delivery;
- Manage training schedules/database within the CRM, CMS, Excel;
- Management of shared inboxes in Outlook.
Requirements:
- Learning and Development experience;
- Customer relationship skills to include experience acting as first point of contact across phone, email, and face to face;
- CRM and/or CMS experience;
- Experience with Microsoft Office Suite, (Word, Excel, Outlook etc);
- Excellent communication skills and attention to detail;
- Administrative or business qualifications;
- 2+ years of administration experience preferably in health, community or social care environment;
- Troubleshooting and conflict resolution.