Implement and administer enterprise-wide document management systems and related procedures that allow organizations to capture, store, retrieve, share, and destroy electronic records and documents.
Implementation Specialist Job Description Template
Our company is looking for a Implementation Specialist to join our team.
Responsibilities:
- Stakeholder engagement, including sending regular tracking reports and communications to both internal partners and the customer;
- SME for onboarding Digital Merchant Application and CRM tools usage, reporting and management;
- SME in Field and Strategic Sales new merchant onboarding process to optimise channel effectiveness and customer experience;
- Responsible for timely and accurate system setup and communication with the newly acquired customer and Sales team;
- Managing positive relationships internally and externally;
- Liaising with PMU for special projects;
- Acting as Client champion in Reward Gateway during the implementation process;
- Briefing the Client Support, design and product teams as needed pre- and post-implementation, ensuring feedback is given in line with our values;
- Work with the Client to determine the most appropriate implementation and launch plan;
- Excellent technical knowledge of our product and its capabilities;
- Creating tailored implementation plans & Gantt charts to present at client meetings, sales pitches and during the implementation process;
- Work with the Sales and Service teams to help them understand the technical details in each implementation.
Requirements:
- Degree qualifications in a business-related discipline;
- Creative approach to problem solving;
- Demonstrated ability to build and leverage relationships as well as communicate at all levels of an organization;
- Excellent time management and organisational skills;
- Exceptional communication skills;
- Confidence in engaging with and managing client interactions at all levels;
- Account admin experience;
- Experience working in a small team as a conduit between technology and the business;
- Write reports, process documentation, procedures, and comprehensive recommendations;
- A hands-on, can-do approach and the willingness to go above and beyond;
- Experience working multiple and parallel projects;
- Experience with workshop facilitation, process analysis and documentation;
- Numerate and able to understand a financial argument;
- Practical, level headed and the ability to prioritise, with strong planning skills;
- Customer-centric Business Analysis work.