Service Advisor Job Description Template
Our company is looking for a Service Advisor to join our team.
Responsibilities:
- Making appointments, processing repair orders, quotes and invoices;
- Cross-selling additional products and services as required;
- Providing customer support via the phone and face to face at the dealership;
- Qualifying customer problems and logging them for technicians to review;
- Ensuring customer approval for all remedial work to be carried out;
- Handling ad-hoc administrative duties;
- Promoting our range of vehicle parts and accessories Accurately tracking hours available and hours sold in appointment diary;
- Achieve excellent standards of customer service to continually improve customer loyalty & retention;
- High level customer interactions with customers both via phone, email and face-to-face;
- Assist with the achievement of all workshop monthly targets;
- Handling customer complaints in line with company policies and procedures;
- Greeting clients when they drop off vehicles and organising alternative transport where applicable;
- Responding to enquires and scheduling service bookings to maximise workshop productivity;
- Liaising with the Parts Officer to provide written estimates for labour and parts;
- Greeting customers, confirming details and providing completion time estimates.
Requirements:
- Previous experience as a Service Advisor in a dealership environment is desirable;
- Mandarin speaking ability is desired;
- Efficient and effective verbal and written communication skills;
- Superior time management skills and a commitment to meeting objectives;
- Ability to work in a pressurised environment, remaining upbeat and positive;
- Great interpersonal skills – The ability to build strong relationships with both internal and external stakeholders;
- Passion for what you do and a desire to succeed;
- Excellent communication skills;
- Ability to manage multiple projects with varying priorities at the one time;
- The ability to work well in a team as well as autonomously;
- Strong sales skills;
- Demonstrated experience of providing exceptional customer service, in a premium environment;
- Ability to work in a busy environment with a fast turnaround alongside the ability to prioritise value generating tasks Effective time management;
- Strong working knowledge of the of the automotive industry is also advantageous;
- Result focus ability to deliver results & meet continuous sales targets.