Graduate Product Specialist

Graduate Product Specialist Job Description Template

Our company is looking for a Graduate Product Specialist to join our team.


  • Respond to product inquiries and provide assistance to customers via chat (primary), email, web conference, and phone;
  • Assist Customer Success Managers and Sales in identifying new expansion and revenue opportunities;
  • Deliver live demos of Dynatrace’s all-in-one monitoring solution for a wide range of users (technical and non-technical);
  • Assist customers with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform.


  • Client-side technologies such as HTML, CSS, JavaScript, and Ajax;
  • Cloud/New Stack technologies such as OpenStack, OpenShift, AWS, Azure, and CloudFoundry;
  • Exceptional corporate presentation and relationship-building skills;
  • Web and application server technologies such as Apache, IIS, WebSphere, WebLogic and JBoss;
  • Must be an Australian Citizen or Permanent Resident;
  • Knowledge of networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP;
  • Familiarity with database design, SQL, and data access practices;
  • Flexible work schedule as you may be required to work non-business hours and weekends;
  • The HTTP protocol and the RESTful architectural style;
  • 1+ years of work experience in a customer services team (e.g. technical support, consulting, sales);
  • Server-side technologies such as Java Servlets and PHP;
  • Bachelor’s degree in Computer Science, Information Technology, or related work experience.

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