The Applications Support Analyst provides systems analysis to ensure the needs of the user are met. Serves as a liaison between systems personnel and end users, such as a client or business unit. Being an Applications Support Analyst may require a bachelor’s degree in area of specialty. May assist in system implementation or training. In addition, Applications Support Analyst typically reports to a manager or head of a unit/department. Working as an Applications Support Analyst typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work.
Application Support Analyst Job Description Template
Our company is looking for a Application Support Analyst to join our team.
Responsibilities:
- Support and installation of multiple technologies including WAN, LAN, Hardware, Windows OS, Active Directory, MS Office and business applications;
- Creating functional specifications for new systems and processes;
- Supporting business transition and helping establish change for IT core systems;
- Developing, testing and deploying solutions to business problems within the IT department;
- Work to ensure that tracking systems and documentation of the SaaS operation are accurate;
- Liaise with clients, colleagues and vendors to troubleshoot and resolve issues;
- Escalate and track issues when required;
- Provide excellent customer service and frontline technical support;
- Support level 1 help desk personnel with overflows.
Requirements:
- Experience working with development, infrastructure and business teams to ensure incident resolution;
- Experience supporting eCommerce, CMS and CRM digital applications within a retail or supply chain environment;
- Technical leadership for all digital retail applications including configuration, maintenance and upgrades.