Team Leader Job Description Template
Our company is looking for a Team Leader to join our team.
Responsibilities:
- Leading our Retail team on shift;
- Selling our famous and unique doughnuts;
- Making delicious coffee and drinks;
- Keeping your store clean and welcoming for your customers;
- Serving our customers (with a smile );
- Ensuring housekeeping and safe working practices are adhered to, promoting safety policies and procedures on an ongoing basis;
- Building and promoting a team environment focused on working collaboratively;
- Meeting team performance targets;
- Completing administrative tasks associated with managing the team including management of leave, time and attendance and injury management;
- Leading, motivating and engaging team members;
- The use of effective communication techniques;
- Conducting team member assessments of competence;
- Focusing on the continuous improvement of systems and processes.
Requirements:
- Ability to work on a high pressure environment and manage strict deadlines;
- Remediation or Financial Services experience, preferred but not essential;
- Ability to communicate feedback in an effective manner to improve team member’s performance and maintain positive team culture;
- Recent experience leading a team of at least 10 to 15 compliance administrators;
- Ability to mentor and coach;
- Excellent communication skills; including written, and verbal;
- Articulate and professional;
- Ability to have tough conversations;
- Knowledge of NSW Child Protection policies and legislation;
- The ability to build relationships;
- Proven capability as a leader;
- Demonstrated experience in a leadership capacity within the OOHC or Community Services Sector;
- A demonstrated experience in either child protection or Residential OOHC Services;
- Confident with systems and administrative duties;
- Experience working within a Therapeutic Framework model of care.