Support Worker Team Leader

Support Worker Team Leader Job Description Template

Our company is looking for a Support Worker Team Leader to join our team.

Responsibilities:

  • Work closely with Case Managers in identifying potential areas of service needs of new and established customers;
  • Manage resource requirements and undertake workforce planning to meet current and future needs;
  • Management of support staff – performance reviews, performance management, staff movement and training and mentoring;
  • Co-ordinate the Veterans’ Home Care Program;
  • Manage quality assurance and OHS issues in relation to staff;
  • Monitor operational performance and ensure service levels are being met;
  • Work collaboratively with Home Care Services Management team to ensure operational requirements are met;
  • Support staff in the implementation of quality thinking and systems, and develop and systems for potential organisational quality improvement;
  • Responsible for providing quality care services through high quality resources.

Requirements:

  • Certificate in Training and Assessment is highly desirable;
  • Experience within the Aged Care sector;
  • Experience with DVA clients is desirable;
  • Competence in using a variety of IT systems including complex databases and client management systems;
  • Minimum 5 Years experience in Support Work/Nursing/OT;
  • Certificate III in Individual Support (Ageing) or equivalent and/or Tertiary level qualification in a related discipline;
  • Proven experience training and developing staff in the Community Service sector;
  • Sound organisational skills with the ability to work independently, meet deadlines and manage competing priorities;
  • OHS and Budget management is desirable;
  • Deomstrated ability to lead teams and individuals, with an appreciation and demonstrated capacity around collaboration, accountability and equity.