Support Worker Team Leader Job Description Template
Our company is looking for a Support Worker Team Leader to join our team.
Responsibilities:
- Work closely with Case Managers in identifying potential areas of service needs of new and established customers;
- Manage resource requirements and undertake workforce planning to meet current and future needs;
- Management of support staff – performance reviews, performance management, staff movement and training and mentoring;
- Co-ordinate the Veterans’ Home Care Program;
- Manage quality assurance and OHS issues in relation to staff;
- Monitor operational performance and ensure service levels are being met;
- Work collaboratively with Home Care Services Management team to ensure operational requirements are met;
- Support staff in the implementation of quality thinking and systems, and develop and systems for potential organisational quality improvement;
- Responsible for providing quality care services through high quality resources.
Requirements:
- Certificate in Training and Assessment is highly desirable;
- Experience within the Aged Care sector;
- Experience with DVA clients is desirable;
- Competence in using a variety of IT systems including complex databases and client management systems;
- Minimum 5 Years experience in Support Work/Nursing/OT;
- Certificate III in Individual Support (Ageing) or equivalent and/or Tertiary level qualification in a related discipline;
- Proven experience training and developing staff in the Community Service sector;
- Sound organisational skills with the ability to work independently, meet deadlines and manage competing priorities;
- OHS and Budget management is desirable;
- Deomstrated ability to lead teams and individuals, with an appreciation and demonstrated capacity around collaboration, accountability and equity.