Solutions Engineer Job Description Template
Our company is looking for a Solutions Engineer to join our team.
Responsibilities:
- Build and maintain industry specific custom reports;
- Support end-user requirements in special projects;
- Act as a point of escalation for opportunities with existing clients;
- Lead efforts in expanding support and capabilities of the product in Australia;
- Learn and maintain technical knowledge of the Geotab ecosystem;
- Assist in developing, implementing, and maintaining new Geotab products;
- Participate and lead engineering product and integration projects;
- Attend regular check-in meetings (virtual and in-person) with Solutions Engineering team based out of HQ;
- Manage third-party and Marketplace integrations;
- Manage pilot programs for new potential customers;
- Strategizing with our Sales Reps on how to best work together to ensure Alfresco’s success;
- Contributing to the achievement of regional and team booking targets as defined by the VP of Sales, Americas;
- Answering customer inquiries concerning system software and applications, and providing software development and consultation to prospective users;
- Evangelizing our cloud ready platform with customers;
- Building and presenting the Business and Technical value around Alfresco solutions for our customers.
Requirements:
- Mentor developing team members;
- Bachelor’s degree in Engineering, Computer Science or related technical field of study;
- Intermediate level solution sales ability;
- In-depth knowledge of “traditional” voice communications systems and applications;
- Typically requires BS/BA (EE/CS) or equivalent;
- SaaS Collaboration sales experience i.e. web conferencing, cloud voice, UCaaS;
- Minimum 5 years experience in the telephony and software applications industry;
- Formulate and communicate a technical solution / vision;
- 3+ years experience in a technical sales or engineering support position;
- Ability to apply IT Systems knowledge to customer solution design;
- Advanced knowledge of Microsoft Excel;
- Excellent oral and written communication skills and interpersonal skills;
- Act as a leader when the situation warrants;
- Technical experience using SQL, C#, JavaScript or Google BigQuery an asset;
- 10+ years of technical experience in Collaboration technologies.