Group Claims Assessor, Rest

Group Claims Assessor, Rest Job Description Template

Our company is looking for a Group Claims Assessor, Rest to join our team.


  • Independently manage a portfolio of life insurance claims end-to-end;
  • Assess, analyse, calculate and finalise claims payments;
  • Active engagement of key stakeholders and delivering timely outcomes for our customers;
  • Provide exceptional customer service in accordance with our philosophy, policy and claims procedures;
  • Participate in case conferences, peer case discussions, and instructing third party service providers.


  • Medical, vocational, rehabilitation and legal experience relating to injury or TPD desirable;
  • Ability to build rapport and empathy with customers during difficult times;
  • Life insurance experience preferred in income protection, TPD, death, trauma or lump sum claims;
  • Workcover claims assessing viewed favourably too;
  • Demonstrated experience in a similar role within life insurance Group, Retail or Direct claims.