Business Operations & Growth Virtual Assistant for a Food Business in Canada (Home Based Part Time)

Client Information

The client operates two business segments in Canada: an established takeout restaurant that has been serving customers since June 2021 with the support of an in-house team, and a meal preparation business that is approaching its one-year anniversary.

Job Description

Customer Service

• Monitor and organize email inboxes.

• Respond to customer inquiries using approved templates.

• Follow up with customers after deliveries.

• Process customer feedback and testimonials.

• Track customer issues until resolved.

Administrative Support

• Maintain Google Drive and organize business documents.

• Prepare weekly reports and dashboards.

• Create and update spreadsheets.

• Maintain Standard Operating Procedures (SOPs).

• Schedule meetings and reminders.

• E-commerce & Order Management

• Manage Shopify orders and subscriptions.

• Prepare production and order summary sheets.

• Track subscription renewals.

• Assist with delivery paperwork.

• Maintain an accurate customer database.

Marketing & Brand Support

• Monitor online customer reviews and prepare response drafts.

• Schedule social media content.

• Update menus, marketing materials, and promotional assets.

• Maintain a catering and customer inquiry tracker.

Sales & Business Development

• Research corporate catering and business opportunities.

• Send outreach emails using approved templates.

• Maintain CRM and lead tracking.

• Schedule social media posts.

• Assist with email marketing campaigns.

Reporting

• Prepare a weekly executive dashboard including:

- Sales

- Orders

- New customers

- Subscription growth

- Business development leads

- Customer feedback

- Outstanding action items

Must Haves

• Proactive and self-motivated, with the ability to identify opportunities to improve business processes.
• Highly organized and structured in managing tasks and priorities.
• Strong attention to detail and accuracy.
• Numbers-driven with the ability to prepare and interpret reports and dashboards.
• Enjoys improving systems and creating efficient workflows.
• Able to work independently without waiting for instructions.
• Strong written communication skills for customer service and outreach emails.
• Experience using Google Workspace (especially Google Drive and Google Sheets).
• Experience maintaining CRM systems and customer databases.
• Familiarity with Shopify order management.
• Comfortable creating reports, spreadsheets, and SOP documentation.
• Ability to multitask across customer service, administrative, sales, and marketing functions.
• Good time management and organizational skills.

Home Office Requirements

Please only apply for this role if you have the following home office requirements:

· Perfectly working headset and webcam
· Stable internet connection of at least 25 Mbps ~ 50 Mbps
· Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later
· Quiet room with no distractions or background noises
· A backup plan if the power goes out or if your internet connection becomes unstable during your shift

Only applicants meeting the strict criteria above will be contacted.