Watch Specialist – Longines QVB

Watch Specialist – Longines QVB Job Description Template

Our company is looking for a Watch Specialist – Longines QVB to join our team.


  • Collaborate with our Melbourne Service Centre in order to be advised about eventual delays;
  • Daily reporting and reconciliations;
  • Technical repairs such as battery changes, repairs on bracelets etc;
  • Perform administrative tasks, such as repair registration & invoicing;
  • Managing escalations;
  • Meet & greet clients in line with Longines Boutique standards;
  • Registration of services, clearly identifying service needs;
  • Engage proactive customer follow up procedures advising clients of delays / updates;
  • Provide first level of technical assistance and a detailed diagnosis of the timepiece to clients.


  • Providing personalised service: knowledge of providing special services to clients based on their needs;
  • Decisive, firm, courteous, customer oriented, can handle stress;
  • Time and priority management skills;
  • Technical aptitude with ability to follow technical instructions and guides;
  • Dexterity and ability to work with tools;
  • A work ethic that understands the importance of going above and beyond to satisfy the client and exceed their expectations;
  • Excellent communication and customer service skills.

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