Helpdesk jobs in Parramatta 2150, NSW

Are you a technical whizz looking for a new challenge? Deliver exceptional customer service to troubleshoot our clients’ issues Be part of a supportive and nurturing team ABOUT LEAP LEAP is the leading provider of Legal Practice Productivity Solutions ...

This is a great opportunity for a customer focused Helpdesk (L1&2) professional to work within a small but dedicated team of specialists for a global provider in digital content management solutions. We are seeking to appoint a Junior Help Desk professional to join our Global... 

 ...training, paid certifications, a friendly & supportive team, with interesting projects working with modern cloud solutions. THE ROLE: IT Helpdesk Analyst role working in a team and responsible for providing mainly Level 2 IT Support to various customers. Ongoing training, paid... 

 ...L2 Support Engineer | MSP Experience Required Your new company An exciting new opportunity is available for a L2 Helpdesk Engineer at a Market Leading Managed Service Provider. This is a permanent position, located near the Sydney CBD and offers a modern on-site working environment... 

 ...providers for timely repairs under warranty agreements. Contribute to the overall strategy for improving customer support and enhancing helpdesk processes. Deploy firmware updates, security patches, and software maintenance. Investigate and adopt new technologies to... 

 ...management of the processing of procurement operations activity (accounts payable, Operational procurement, BPO resource management, helpdesk and transactional buying) for Australia and New Zealand Support the management of Purchase orders and operational procurement activities... 

 ...mission is to empower companies to launch swiftly and effectively on Gorgias, showcasing the exceptional value of our flagship products: Helpdesk and Automate. Our team plays a pivotal role in the overall success of our products, influencing customer adoption, usage, and... 

 ...process outcomes Performance against agreed Service Level Agreements and KPI’s. Employee satisfaction survey. Security scoring Helpdesk satisfaction surveys Experience: Demonstrated experience and proven experience as a System Administrator, Network Administrator... 

 ...and upgrade experience (eg diagnosing faults, installing RAM) ~Understanding of telecommunications (VoIP and mobile) ~Knowledge of helpdesk call logging software (eg ServiceNow or Remedy) ~Familiar with Windows, Apple IOS and Android technologies and able to work in environments... 

 ...live site Producing and running system and network monitoring reports and utilities Accurately administrating and managing the Helpdesk system and processes Providing client support to users and ensuring that user’s requests are understood, properly documented and prioritized... 

 ...~1-3 years of experience in a technical support or operations role desired. ~ Strong technical skills, including experience with helpdesk ticketing systems and workflow management tools. ~ Knowledge of networking, operating systems, and software applications. ~ Apple... 

 ...operation of our technology infrastructure and providing exceptional technical support to our employees. Responsibilities: • Helpdesk Support: Respond to and resolve IT-related inquiries and issues from employees in a timely and professional manner. This includes... 

 ...provide 24/7 support for Bloomberg Professional Service users all over the world and across multiple industries. Reaching us via our Helpdesk using the 'Instant Bloomberg' chat system, clients access unparalleled customer service where we answer their questions and help them... 

 ...service values/customer statement of work obligations and escalating specific technical equipment/software issues to Konica Minolta Helpdesk. You will be required to hold a valid Working with Children check. Who are we looking for? Experience in providing exceptional... 

 ...align support services and share best practices, ensuring consistency and quality of service across all regions. Manage the IT helpdesk operations, including monitoring service level agreements (SLAs) to ensure targets are met and identifying areas for improvement.... 

 ...years+ of either Customer Success, Sales and Account Management experience or a client support function ~ Education/Training or Helpdesk experience, supporting end-users and complex software programs (e.g. School Management Systems, ERP's or CRM's) ~ Empathy and strong... 

 ...sites nationally, 4 of these are virtual offices. Duties include and are not limited to the Coordination of the Facilities Helpdesk, the outsourcing of repairs and maintenance work, maintaining stock levels for kitchens and utility areas, supervising the issuance of... 

 ...own ideas and encourage other team members to do so. About You Approximately 2 years previous experience in an IT related Helpdesk/System Operations position. Hands on, and mechanically minded, to elevate your other technical skills. Previous experience with... 

 ...Join our team! You'll work across different platforms providing onsite helpdesk, level 2 and level 3 technical support to NIDA staff and students, with IT Systems implementation and maintenance as required. About You Essential: • Overall understanding of IT systems... 

 ...effective communication. Ensure your time sheets are entered on time and are correct. Experience and Skills: The wide range of tasks the Helpdesk will be involved with include: Degree / Diploma or Post Graduate qualification – IT, Business Management & Project Management 2-3...