Permanent role
Engage with external clients/stakeholders on the interpretation of policies and legislation as required
Management of sensitive/high risk claims according to legislative and regulatory guidelines
Brisbane CBD location

Manage a portfolio of Injury Liability claims in accordance with policies and procedures ensuring the most cost-effective and timely outcomes are achieved. Provide technical assistance, advice and support to entry level or Claims officers as required.

Key Responsibilities include but not limited to:

End to end management of Injury Liability claim files ensuring best practice processes and procedures are maintained in a cost effective and timely manner
Provide underwriters and claims manager with feedback from issues or risk deficiencies identified during a claim’s management, and develop own technical and engineering industry knowledge
Contribute to the development of Injury Liability’s market profile through superior claims service to our targeted market segment
Act as a subject matter expert for the immediate team in the area of Injury Liability claims, and assist with technical queries relating to policy, product knowledge, systems, processes or procedures
Provide specialist technical and/or professional advice for the authorisation and approval of complex claims, relying on analysis and experience to arrive at the correct course of action.

Skills & Experience:

Minimum 5 years experience managing a portfolio of liability claims
Insurance Claims experience
Clear understanding of Suncorp Group processes and systems
Ability to develop solutions and courses of action by using an information base to identify key issues, compare with other data and determine cause-effect relationships
A commitment to increasing customer experience and delivering high quality solutions within required timeframes.

If this role sounds like the challenge you have been looking for please submit an application online today. For more information please contact Liam.Saif@suncorp.com.au

Senior claims officer