About This Role

If you’re a self-driven and ambitious professional, we would love to meet you! You will also gain experience in documentation flow; event management and customer experience-related tasks which will be helpful for your course of study in the future.

Duties and Responsibilities:

Ensuring a smooth customer experience journey from any point of contact to when customer end their contracts with CAE Kuala Lumpur
To perform day-to-day general administrative tasks
Supporting daily front desk and office administration tasks whenever required by welcoming visitors, assisting with check-in processes, answering, and referring inquiries, and attending to all incoming and outgoing official calls, emails, and documents inclusive of courier services handling.
Provide inputs on Customer Experience projects and tasks.
Arrangements and handling of customers before and during active moving around throughout operation hours.
Be heavily involved in the complaints management system, answering customer inquiries, and responding to complaints accordingly and not being afraid to stand your ground.
Building long-lasting relationships with customers and key stakeholders within the business.
Partnering with the Customer Experience Manager to support organizational engagement with customers.
Contribute to the department’s continuous improvement and wellness initiatives.
Pilot and Employee Lounge management including inventory management, schedule timely snacks and beverages replenishments. Escalating to Management in terms of feedback and/or complaints received on Pilot Lounge following up on the matters escalated and communicating with customer(s) once resolution is achieved.
Execute front office duties to provide customers with requested information regarding their training delivery (schedules, changes, etc.) and logistics (hotel, transport, visa, etc.)
Support and coordinate event planning when needed.
Any other duties and responsibilities that may be assigned by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Customer Experience team in CAE KL.

Qualifications and Skills:

Excellent interpersonal and communication skills.
Analytical and critical thinking, excellent interpersonal, and presentation skills.
Willingness to learn, be responsible, and have a good work ethic.
Customer-focused and attention to detail is required.
Strong communication skills in English (verbal and written) to communicate with stakeholders from diverse backgrounds.
Good team player with a positive attitude and a strong sense of integrity and responsibility.

Customer Experience Internship