Contact centre operations manager jobs in Victoria

14,466 vacancies

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Contact Centre Manager | Melbourne

 ...for team members and design a Customer Resolution management process to roll out company wide. ~Enhancing...  ...standards.   About you ~Prior experience in operational management/leadership – preferably within a Contact Centre environment. ~Ability to lead & contribute to a... 

Singtel Group

Melbourne
4 days ago

Contact Centre Manager

 ...Contact Centre Consultant VIC, Doncaster/Eastern suburbs - Melbourne 3000     Belgravia Leisure specialise and provide management services in health clubs, wellness and spa, accommodation,...  ...cost/benefit analysis and other operational strategy measures. Requirements... 

Belgravia Health & Leisure Group Pty Ltd

Doncaster 3108, VIC
a month ago

Workforce Manager, Contact Centre

 ...customers.   About the role As a Workforce Manager, you will be responsible for leading the...  ..., system administration, setup, and BAU operations with the objective of driving an...  ...experience in a globally based multi-channel Contact Centre leading a WFM practice with a minimum of... 

Singtel Group

Melbourne
24 days ago

Customer Service Manager - Contact Centre

 ...GOVERNMENT AGENCY clients within a large Contact Centre Rapidly expanding Global Business...  ...leader!  Reporting to the Contract Manager, you will lead a contact centre of up to...  ...clients whilst being accountable for the operational outcomes of the centre and client contractual... 

Serco Plc

Melbourne
23 days ago

Contact Centre Officer.

$29 per hour

Contact Centre Officer Frankston based 6 month casual assignment with view to extend, part time rostered hours with opportunity to flex up...  ...Customer Service experience (face to face or phone based) Ability to manage high volume inbound calls and email cases (the role will be... 

Chandler Macleod

Frankston 3199, VIC
12 days ago

Team Leader - Contact Centre

 ...Seeking an adaptive, strong leader to manage a young team and foster developmentTitle:...  ...KPI's with each team member Reviewing operational processes and KPI results on an ongoing basis...  ...are looking for a new position, please contact us for a confidential discussion on your... 

Hays Accountancy & Finance

Melbourne
1 day ago

Contact Centre Team Leader

$17 per hour

 ...candidates for the following position based in Melbourne: Contact Centre Team Leader What can you expect: A great...  ...of the Helpline. Working knowledge of contact centre operations including queue management, KPIs and operational systems and methodologies. Model... 

Marsh & McLennan

Melbourne
10 days ago

Contact Centre Consultant

$180 per hour

 ...Contact Centre Consultant VIC, Doncaster/Eastern suburbs - Melbourne 3000   Exciting opportunity to be part of an amazing work culture...  ...our aquatic, fitness and recreation venues with setting and managing appointments and calendars Responsible for conversion of online... 

Belgravia Health & Leisure Group Pty Ltd

Doncaster 3108, VIC
17 days ago

Coordinator, AskACU Contact Centre

$107,300 - $116,130

COORDINATOR, AskACU CONTACT CENTRE AskACU CONTACT CENTRE, STUDENT ADMINISTRATION ~Oversee the operational requirements of a high-volume Contact Centre ~Provide strong management and leadership to staff to build capacity and ensure a culture of excellence ~Full time continuing... 

Australian Catholic University

Melbourne
9 days ago

Contact Centre Consultant

 ...depending on the specific community needs.   ABOUT THE OPPORTUNITY   BK Gym and Swim have launched our very own customer care contact centres. We know we are in the “Era of the Customer” and recognize that customer experience has evolved significantly. Customers are... 

Belgravia Health & Leisure Group Pty Ltd

South Melbourne 3205, VIC
11 days ago

Contact Centre Agent

 ...forefront of everything we do. We are currently recruiting a full time Contact Centre Phone Agent, at Dandenong. About the role As a Contact...  ...approach to working hours is required Ability to learn and operate our point of sale software High attention to detail... 

Thrifty Car Rental

Dandenong 3175, VIC
28 days ago

Contact centre consultant - Docklands

 ...see you responsible for servicing advisers and customers in a call centre environment, delivering excellent customer service via telephone...  ...circumstances the ability to multitask and prioritise workload ~Contact centre experience preferred ~Intermediate computer skills... 

Hudson

Melbourne CBD, VIC
3 days ago

Operations manager call centre

 ...Nov 19, 2021 Operations manager call centre ~SJ Personnel ~Geelong VIC 3220, Australia Job Description ~Outstanding career opportunity. ~Exciting opportunity to showcase your skills and experience ~Friendly and passionate... 

SJ Personnel

Geelong 3220, VIC
10 days ago

Team Leader - Customer Contact Centre

 ...taking ownership and following up? This isn’t your traditional management role. Gone are the mundane admin tasks, your days will...  ...in dispute resolutions/ complaints; financial services, contact centre or operations ~Proven ability to coach to success and build high performing... 

Singtel Group

Melbourne
5 days ago

Contact Centre Senior Lead

 ...one of our LARGEST GOVERNMENT AGENCY clients within a large Contact Centre Rapidly expanding Global Business with real opportunities...  ...is an excellent opportunity, as Contact Centre Senior Lead / Operations Manager you will work with inspiring leaders who are truly... 

Serco Plc

Melbourne
23 days ago

Contact Centre Business Analyst

$17 per hour

 ...position based in the Melbourne office: Contact Centre Business Analyst What can you...  ...technology, customer relationship management system, workforce management, voice analytics...  ...and deep knowledge of contact centre operations, strong organization and communication... 

Marsh & McLennan

Melbourne
a month ago

Senior Customer Service Consultant - Contact Centre

 ...to a Team Leader, undertake customer interactions within the Contact Centre. The role is part of typically up to 15 staff focusing and responding...  ...and the privacy of personal information is maintained by operating within established levels of delegation and authorisation and... 

Hudson

Ballarat Central 3350, VIC
20 days ago