Assistant Purser

Assistant Purser Job Description Template

Our company is looking for a Assistant Purser to join our team.

Responsibilities:

  • Provides accurate information and answers to guest / crew questions, requests or concerns;
  • Displays exceptional listening skills, strong communication and organizational skills and genuine social skills;
  • Assists the Guest Services Manager or Crew Manager in preparing guest / Crew documentation or reconciling various charges as required;
  • Maintains the utmost level of professionalism with respect to appearance and demeanor at all times;
  • Nurtures and develops the Guest Services team through meaningful one on one coaching sessions and targeted team trainings;
  • Conducts periodic route cause analysis to identify operational improvements, always seeking opportunities to elevate the guest experience;
  • Completes end of contract evaluations for direct reports.

Requirements:

  • Proficiency in the use of computer based programs;
  • Supervisory experience is preferred;
  • Fantastic attitude and a natural love and ability for dealing with complex issues in a guest facing environment;
  • Graduate of a recognized hotel or business school OR 1 year experience as Front Desk receptionist;
  • Excellent command of the English language, both verbal and written.