Technical Support Job Description Template
Our company is looking for a Technical Support to join our team.
- Manage Australian support escalations;
- Accurately document each dealer interaction within CRM software;
- Enter RMAs;
- Answer inbound dealer support calls;
- Validate and author defect reports on issues found;
- Document creation for dealer self-help knowledgebase;
- Visit customer residences (rare);
- Other special projects as assigned;
- Provide Online Chat support.
- Exceptional communication skills; Verbal, Written, Phone;
- High school VCE or equivalent qualification;
- Distributed Audio/Video experience a preferred;
- Proficient in Microsoft Word, Excel, and Outlook;
- Residential network experience a plus;
- Professional Audio/Video install experience preferred;
- Home Security experience a plus;
- Ability to work in a cubical for long hours.