Service Manager Job Description Template
Our company is looking for a Service Manager to join our team.
Responsibilities:
- Liaising with customers;
- Providing leadership, direction and training to apprentices;
- Managing and supervising staff to ensure assigned work confirms to quality, time and productivity guidelines;
- Maintaining a clean and safe workplace;
- Working together with the Operations Manager to make sure the business runs as efficiently as possible;
- Day to day management of the service department;
- Ensuring smooth running of the day-to-day in the service department;
- Directing tradesmen;
- Managing Technicians and a decent sized team;
- Prioritising and communicating with staff;
- Working closely with your staff;
- Organise & improve workflow;
- Liaising with customers and looking after any paperwork;
- Build strong working relationships with customers;
- Ensuring safe and efficient workflow.
Requirements:
- An aptitude for analysing information and making strategic decisions;
- Resilience in dealing with and helping team members deal with complex insurance claims;
- Someone who has the energy and attention to detail to be a supportive people leader;
- Strong customer service and people skills;
- Allied health background (not essential but desirable);
- Be able to effectively coach, mentor and develop team members;
- Experience leading a team – knowledge and experience in Workers Compensation and case management;
- Current Working with Children Card;
- Good knowledge of the Early Years Learning and National Quality Framework including experience with the Assessment and Rating process;
- Diploma in Early Childhood Education and Care and or Early childhood teaching degree;
- National Police Check.