Senior Manager, Cloud Customer Success, APJ

Senior Manager, Cloud Customer Success, APJ Job Description Template

Our company is looking for a Senior Manager, Cloud Customer Success, APJ to join our team.


  • Be a customer advocate – the person that a customer can call at any time for results if processes break down;
  • Enhance effectiveness and efficiency through technology – enable the team with tools and systems to support and enable the function;
  • Drive Diversity & Inclusion as a critical component for the success of the team;
  • Define and constantly refine engagement model with partner organizations, including Sales, Professional Services and Business Unit;
  • Inspire Customer Success across VMware – we are all responsible for customer success, be a champion of this message;
  • Responsible for ensuring consistency in execution, consumption, revenue and retention goals for the region exceed defined targets;
  • Build and optimize the team – determine the appropriate locations for resources and align and map the proper skill sets to those locations.


  • 4-year degree required, advanced degree preferred;
  • Excellent collaboration and relationship building skills, including with internal and external stakeholders at Sr. levels of management;
  • Ability to travel up to 50% as needed;
  • Desire and ability to partner with Sr. level internal team leaders in the best interest of the customer;
  • Ambitious and driven, thriving in a demanding and fast-paced environment;
  • A passion for success on behalf of the customer;
  • 10+ years of customer success experience preferably in SaaS organization.

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