Inbound Customer Service Representative

Inbound Customer Service Representative Job Description Template

Our company is looking for a Inbound Customer Service Representative to join our team.


  • Document feedback and complaints;
  • Answer inbound calls;
  • Process customer orders;
  • Ad-hoc administration duties as required;
  • Process customer enquiries;
  • Updating the customer database;
  • Monitor email inbox.


  • Professional, positive and friendly phone manner;
  • Excellent communication skills with ability to build strong relationships;
  • Strong computer skills and ability to learn and champion new CRM systems;
  • A minimum of 1 year’s experience in a call centre environment;
  • Strong team player with keenness to learn;
  • High level of attention to detail;
  • Ability to multi-task;
  • Exceptional customer service skills.