Customer Support Representative – Part-time Job Description Template
Our company is looking for a Customer Support Representative – Part-time to join our team.
- Escalating appropriate issues to Second Level Support;
- Answer all incoming calls in a professional and efficient manner;
- Case handling including change requests, complaints and general enquiries;
- Maintenance and creation of articles in the Knowledge Base;
- Troubleshooting issues with terminals (Level 1 support).
- Does the right thing for the right reason;
- Takes ownership and strives for resolution;
- Strives for continual improvement;
- Has excellent communication skills;
- Wants to make a positive difference.