Customer Support Representative – Part-time

Customer Support Representative – Part-time Job Description Template

Our company is looking for a Customer Support Representative – Part-time to join our team.

Responsibilities:

  • Escalating appropriate issues to Second Level Support;
  • Answer all incoming calls in a professional and efficient manner;
  • Case handling including change requests, complaints and general enquiries;
  • Maintenance and creation of articles in the Knowledge Base;
  • Troubleshooting issues with terminals (Level 1 support).

Requirements:

  • Does the right thing for the right reason;
  • Takes ownership and strives for resolution;
  • Strives for continual improvement;
  • Has excellent communication skills;
  • Wants to make a positive difference.