Customer Service Officer

Customer Service Officer Job Description Template

Our company is looking for a Customer Service Officer to join our team.


  • Develop and maintain good working relations with customers;
  • Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews;
  • Meeting and greeting job seekers;
  • Involvement and Participation in MAX Employment meetings and functions as required;
  • Assisting Employment Consultants with preparation of resumes;
  • Greeting and assisting job seekers in a professional manner as per MAX Employment quality standards;
  • Assist with placement of orders, refunds or enquiries, take payment information and cancel orders;
  • Booking appointments for clients into various clinics;
  • Close out or open call records whilst compiling reports on overall customer satisfaction;
  • Contributes to team effort by accomplishing related results as needed;
  • Work with the customer service team to identify and implement continuous improvement;
  • Complete adminstrative tasks in a timely manner;
  • Managing incoming or outgoing calls in a call centre setting;
  • Assist in coordinating logistical operations around delivery;
  • Participation in and support of all customer service team processes.


  • Ability to handle multiple sales enquiries, issue quotes and follow up with customers in a timely manner;
  • Proficient in MS office and high level of computer literacy;
  • High level of accuracy and attention to detail;
  • Previous contact centre experience is preferable but not essential, as training will be provided;
  • Health Insurance back offices systems and processes (ie HAMBS, WHICS);
  • Current First Aid Certificate (Workplace Level 2);
  • Excellent communication skills both internal and customer facing;
  • Must have excellent written and verbal communication;
  • Approach work with high-energy, drive and internal motivation;
  • Ability to calm callers who may be distressed and provide them with a reassuring response to meet their needs;
  • Excellent customer service skills delivered in a warm and engaging manner;
  • Ability to work efficiently and effectively with minimal errors in processing referrals;
  • Hands-on team player with the ability to work at both strategic and tactical levels in a collaborative and integrated environment;
  • Exceptional customer service skills;
  • Excellent attention to detail and accuracy is essential.