Customer Service Officer Job Description Template
Our company is looking for a Customer Service Officer to join our team.
Responsibilities:
- Develop and maintain good working relations with customers;
- Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews;
- Meeting and greeting job seekers;
- Involvement and Participation in MAX Employment meetings and functions as required;
- Assisting Employment Consultants with preparation of resumes;
- Greeting and assisting job seekers in a professional manner as per MAX Employment quality standards;
- Assist with placement of orders, refunds or enquiries, take payment information and cancel orders;
- Booking appointments for clients into various clinics;
- Close out or open call records whilst compiling reports on overall customer satisfaction;
- Contributes to team effort by accomplishing related results as needed;
- Work with the customer service team to identify and implement continuous improvement;
- Complete adminstrative tasks in a timely manner;
- Managing incoming or outgoing calls in a call centre setting;
- Assist in coordinating logistical operations around delivery;
- Participation in and support of all customer service team processes.
Requirements:
- Ability to handle multiple sales enquiries, issue quotes and follow up with customers in a timely manner;
- Proficient in MS office and high level of computer literacy;
- High level of accuracy and attention to detail;
- Previous contact centre experience is preferable but not essential, as training will be provided;
- Health Insurance back offices systems and processes (ie HAMBS, WHICS);
- Current First Aid Certificate (Workplace Level 2);
- Excellent communication skills both internal and customer facing;
- Must have excellent written and verbal communication;
- Approach work with high-energy, drive and internal motivation;
- Ability to calm callers who may be distressed and provide them with a reassuring response to meet their needs;
- Excellent customer service skills delivered in a warm and engaging manner;
- Ability to work efficiently and effectively with minimal errors in processing referrals;
- Hands-on team player with the ability to work at both strategic and tactical levels in a collaborative and integrated environment;
- Exceptional customer service skills;
- Excellent attention to detail and accuracy is essential.