Front Office Manager

Front-office managers coordinate reservations and room assignments and train and direct the hotel’s front-desk staff. They ensure that guests are treated courteously, that complaints and problems are resolved, and that requests for special services are carried out. Most front-office managers are also responsible for adjusting bills.

Front Office Manager Job Description Template

Our company is looking for a Front Office Manager to join our team.


  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities;
  • Recruit, manage, train and develop the Front Office team;
  • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement;
  • Conduct monthly communication meetings and produce minutes;
  • Oversee the entire Front Office operation to maintain high standards;
  • Manage staff performance issues in compliance with company policies and procedures;
  • Monitor staffing levels to meet cover business demands;
  • Assist with other departments, as necessary;
  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork;
  • Maintain good communication and working relationships with all hotel departments;
  • Comply with hotel security, fire regulations and all health and safety legislation;
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems.


  • Accountable and resilient;
  • A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector;
  • Commitment to delivering a high level of customer service;
  • Experience of managing people and developing people;
  • Ability to work on your own and as part of a team;
  • A degree or diploma in Hotel Management or equivalent;
  • Flexibility to respond to a variety of work situations;
  • Excellent leadership, interpersonal and communication skills;
  • High level of IT proficiency;
  • Excellent grooming standards;
  • Ability to work under pressure;
  • High level of commercial awareness and sales capabilities;
  • Previous experience of managing a department and Profit and Loss account.