Critical Incident Response Manager

Critical Incident Response Manager Job Description Template

Our company is looking for a Critical Incident Response Manager to join our team.


  • Have positive impact on a significant number of people, their families and the community;
  • Competitive remuneration package including not for profit salary packaging;
  • Work with one of Australia‚Äôs largest social purpose organisations.


  • Current drivers licence;
  • Knowledge of complaints and client event management procedures, policies and legislative requirements;
  • Demonstrated experience in the management of, and response to client incidents and events in the disability services sector;
  • Excellent communication skills for the creation of reports, delivery of presentations, correspondence and other material;
  • Experience in report preparation and detailed analysis of client event data;
  • Previous experience in operations management in the disability services sector;
  • Experience and application of high level personal and professional ethics and procedural fairness;
  • Relevant tertiary qualifications.