Product & Platforms Manager Job Description Template
Our company is looking for a Product & Platforms Manager to join our team.
Responsibilities:
- Monitor and report on customer experience, complaints and business simplification;
- Disclosure (e.g. Offer documents);
- Compliance with legislative change;
- Revenue generating and expense saving initiatives;
- Legal and contracts;
- Improve customer experience;
- Implementation of robust controls, risk governance and incident management;
- Support platforms strategy development;
- Resolve queries and escalations;
- Approvals (e.g. Board papers);
- Sales enablement initiatives;
- Continuous improvement New business;
- Developing and maintaining strategic partnerships with key accounts;
- Product implementation (e.g. Processes, communications, forms etc.).
Requirements:
- Relevant tertiary qualifications preferred;
- Disclosure drafting experience with exceptional written communication skills;
- Highly attuned, proactive issue identification and analytical abilities, generating innovative solutions to issues;
- Exceptional superannuation and platforms knowledge;
- At least 3 years’ experience in product management or financial services;
- Attention to detail and analytical skills;
- Exceptional problem solving skills and ability to identify and implement fit-for-purpose solutions;
- Proven ability to work effectively within a highly legislated/ governed environment;
- Strong stakeholder management and influencing skills, collaborative attitude with ability and desire to develop long term positive relationships.