Operations Program Manager

Operations Program Manager Job Description Template

Our company is looking for a Operations Program Manager to join our team.


  • Act as the market(s) escalation point for issues related to agreement & order processing (tier 3);
  • Collaborate with field/ subsidiary sales & licensing stakeholders to track deal statuses & arrival dates at EOC;
  • Provide Service Delivery with accurate deal & order volume forecasts;
  • Drive process & productivity initiatives to transform deal management processes, improve engagement with stakeholders & drive productivity savings;
  • De-risk complex & transformational deals & remove holds by leveraging Deal Desk, Trade & Compliance teams;
  • Serve as a trusted advisor for deal management in assigned markets;
  • Work with Credit Services to ensure adequate credit capacity to support the deal pipeline.


  • Good understanding of Microsoft licensing or other licensing models;
  • Passion for technology, innovation and leading change – a growth mindset is essential;
  • Excellent presentation skills & ability to engage senior leaders;
  • A fluent command of English proficiency in verbal & written communication;
  • 5-8 years relevant work experience in a top cloud computing organisation & knowledge of business operations;
  • Process and project management skills and experience;
  • Demonstrated excellence in thought leadership, innovation and execution management: industry knowledge to shape transformational change is preferred;
  • Ability to understand data & process models, trend analysis;
  • Strong work ethic with the ability to multi-task and prioritize;
  • Good understanding of sales excellence process.