Customer Relations Specialist

What's On Offer

• Head Office position working for a large global organisation
• Excellent salary with Annual Bonus with access to Mercedes-Benz vehicle lease program
• On-site parking and gym facilities with childcare centres only minutes away
• Monday to Friday full-time position

ABOUT THE COMPANY - Mercedes-Benz Australia/Pacific is the importer and wholesaler for a range of passenger cars. Within the region Mercedes-Benz Group is the corporate group housing an exciting portfolio of both new and long-established businesses including Mercedes-Benz passenger cars and commercial products.

ABOUT THE ROLE - Positioned at the Mercedes-Benz Head Office in renovated office spaces with on-site parking and gym, this role is part of the customer contact centre team and reports into the Customer Assistance Centre Manager. You will be an integral part of the end to end customer experience managing escalated inbound calls for Mercedes-Benz customers, providing technical support to high priority customer concerns.

About The Job

• Utilising CRM / SalesForce efficiently whilst maintaining database
• Customer Service Excellence for all inbound calls, utilising internal tools and processes including technical assistance with the support of the technical team
• Assess goodwill financial support for customers.
• Assist the Customer Assistance Centre Manager with tasks such as daily stats reports and executive reports.
• Complaints Handling, de-escalation

REQUIREMENTS

• An experienced Call Centre or Customer Service professional - automotive dealership experience with technical capacity advantageous
• Someone passionate about customers and exceeding their expectations
• Meticulous attention to detail and organisational skills
• Proven inbound call experience, appointment setting and objection handling
• A strong communicator who takes ownership of the customer journey
• Mature and calm demeanour with the ability to manage customer concerns, problem solve and think on your feet

How to APPLY - Via the APPLY tab (CV preferably in WORD format).

For a confidential discussion please contact Chris Deich by Phone View phone number on australia.jobradars.com or email ***email_hidden*** or email

ABOUT Leopard Recruitment

Leopard Recruitment is a proven talent provider with an expansive Automotive capability whilst also supporting our partners in industries including; Real Estate, Allied Health & Accounting.

Our business was founded with the vision to become Australia’s premier holistic Automotive Recruitment Talent Agency and now more broadly, a premier talent provider.

In Automotive, we have partnerships across Australia with some of the world's most revered brands and organisations; providing talent solutions for OEM's, Retailers and Aftermarket.