Technical Administrative Assistant

Job Description

Job Type: Contract position | Full time position

Job Description

This role is a Technical Administrative Assistant within the Building Department (City Planning, Safety and Amenity directorate). I t is classified at the Band 4 local government level and reports directly to the Municipal Building Surveyor . The primary objective is to provide end-to-end administrative and coordination support to the Building Permits and Inspections (Bpi) team .

You serve as the operational backbone for building surveyors and enforcement officers, ensuring that inquiries, statutory paperwork, investigations, and customer interactions run smoothly . Enforcement & Investigation Support: Support the Building Enforcement Officer by liaising with residents and complainants .

Maintain both digital and physical registers for building complaints and investigations . Draft formal incoming and outgoing correspondence regarding enforcement actions . Coordinate the inspection calendar for site investigations .

Customer Service & Frontline Communication: Act as a key point of contact for telephone and front-counter building inquiries from residents, builders, and external agencies . Monitor and triage the daily team inbox, re-directing inquiries to the appropriate technical officers .

Handle complaints or difficult/irate callers with diplomacy, empathy, and professional de-escalation . Records & Workflow Administration: Process statutory building applications .

Maintain clean electronic and physical filing systems . Compile data for monthly statistical reports covering investigation actions . Assist with the council's ongoing digitisation of building services .

Decision-Making & Authority Day-to-day Independence: You operate within established procedures to resolve routine administrative tasks, structure correspondence/spreadsheets, and handle client inquiries . Escalation: Technical statutory decisions and formal approvals remain with the Municipal Building Surveyor and technical officers; you escape non-routine or complex matters as needed .

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.