Care Support Helpdesk Worker

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities.

If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don't hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (

THE ROLE

The position works closely with Child Protection, Care Services, Kinship Engagement Teams, Out of Home Care Service providers and peak organisations to support best outcomes for children in statutory care.

The Care Support Help Desk provides a critical role across the North Division in undertaking care support activities for children in all care types with a focus of children entering care, to improve the consistency and timeliness of information, supports and document sharing, particularly critical identity documents for children in care such as birth certificates and Medicare cards.

A dedicated phone line operates in each division as a contact point to assist carers to navigate care processes and assist in identifying placement vulnerabilities and escalate issues/concerns on behalf of carers to the most appropriate program/services.

ACCOUNTABILITIES INCLUDE

• Completing administrative functions for children who have entered care.
• Assist with day-to-day functions of the Care Support Help Desk, including responding to phone and email enquires made by Foster and Kinship carers, departmental staff and external stakeholders.
• Supporting procurement processes (purchasing goods and services, reconciling and tracking expenditure and monitoring systems).

Please open the position description to read more.

This role requires a Working with Children Check. 
Further advice on obtaining this check can be found here:
For more information on what this means, and all other requirements, please see the Position Description.