Small Business Banking Consultant

Looking for the next step in your customer service? Keen on a career in banking? Apply Now!

Looking for people determined to succeed, see the big picture and work in a fast-paced, metrics-focused environment!

Temporary 12-month contract with strong potential for extension or permanency Full-time on a rotating roster (Monday Friday, 8 am to 6 pm)Location: Docklands with hybrid flexibility after training$47.47 per hour plus super Start date: Mid - July 2026

Your new company Are you ready to elevate your career and become part of a leading financial institution?
Embrace the opportunity to make your mark with one of the Big 4 Banks and propel your professional journey to new heights.With our Small Business team rapidly expanding and assisting customers across Australia and New Zealand, this is your chance to join a dynamic business that values excellence and offers genuine career progression. Our commitment to attracting and retaining the best talent ensures youll be supported on your journey while building highly transferable banking and customer experience skills.
Your new role As the go-to contact for small business banking customers, youll manage an average of 40 calls per day in a high-volume contact centre environment. Your focus will be delivering timely, accurate and empathetic solutions while working within clear performance metrics and service standards.This is a fast-paced, outcomes-driven role where your work genuinely impacts small business owners across Australia and New Zealand.
Responsibilities: Assist small business owners with maintenance of existing business loans, transactional and savings accountsService enquiries, provide loan payout quotes and oversee term deposit enquiriesGuide customers in the use of internet banking and resolve online access issuesSupport customers with fraudulent transaction disputesIssue new and replacement debit cardsProvide account statements and support applications for temporary overdrafts and bank guaranteesHandle sensitive and complex conversations (e.g. customers in financial difficulty or bereavement)Manage high call volumes within strict time pressures and KPI targetsFollow scripts and processes, perform ID checks and ensure compliant, empathetic handling.
What you'll need to succeed Strong communication skills with the ability to build rapport quicklyHigh resilience and confidence handling challenging or sensitive callsAbility to perform under pressure in a fast-paced, target-driven environmentTech-savvy with strong multitasking skills across multiple systemsA fast learner who can absorb information and adapt quickly.Coachable, open to feedback and committed to continuous improvement.Empathetic yet efficient supportive without overservicingMotivated, proactive and reliable in meeting call volumes and KPIsStrong emotional intelligence and a positive, customer-focused mindsetBackgrounds that thrive include retail, fast food/hospitality (including chefs & shift leaders), high-volume customer service, and call centre environments. What you'll get in return 68 weeks of classroom training followed by practice periods and a 6-week model office with targets. The first 3 months are crucial, and you need to be proficient to continue your assignment.Receive ongoing coaching and support to ensure your continued growth and excellence in this role and beyond.Enjoy the flexibility of a hybrid position, allowing you to work remotely 23 days per week once proficient.Be part of a diverse and inclusive work environment that values Gender and Cultural Diversity, Accessibility, Aboriginal & Torres Strait Islanders, LGBTIQ+ Inclusion, and Employee Wellbeing & Engagement.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to View email address on au.fitly.work, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.#2997846