Customer Service Representative

Are you an experienced freight forwarding professional who enjoys building relationships, solving problems and keeping customers informed every step of the way?

We’re working with a well-established international freight forwarding business looking to add an experienced Customer Service professional to their close-knit team.

This is a hands-on, end-to-end customer service role where you’ll work closely with the Operations Manager, an offshore support team and overseas offices to manage import and export shipments and deliver a genuinely high level of service to customers.

If you enjoy working in a smaller team where people help each other out, pick up the phone and get things done, this could be a great fit.

The Role

You’ll take ownership of your customers and their shipments from enquiry through to delivery, including:

• Managing end-to-end customer service across import and export shipments
• Preparing quotes, bookings and pricing
• Coordinating with overseas offices, agents and internal operations
• Tracking shipments and proactively updating customers
• Responding to customer enquiries and resolving issues
• Maintaining accurate shipment information within CargoWise
• Building and maintaining strong, long-term customer relationships
• Working closely with the Operations Manager and offshore support team
• Identifying problems early and finding practical solutions

About You

You’ll ideally come from an international freight forwarding background and understand what great customer service looks like in a fast-moving logistics environment.

We’re looking for someone who:

• Has previous freight forwarding customer service experience
• Has experience with both import and export shipments
• Is confident using CargoWise
• Is comfortable picking up the phone and speaking directly with customers
• Communicates clearly and keeps customers proactively informed
• Has strong problem-solving skills and takes ownership
• Brings a positive, enthusiastic attitude to work
• Enjoys being part of a small, collaborative team
• Is willing to pitch in and help wherever needed

Why Join? This is a business that understands there’s more to life than work.
You’ll join a small, down-to-earth team in a casual and supportive environment, with flexibility around family commitments and a genuine focus on getting the job done rather than unnecessary corporate structure.

You’ll also enjoy:

• Hybrid working – 2 days from home and 3 days in the office
• A flexible and family-friendly working environment
• A relaxed, casual team culture
• The opportunity to manage customer relationships rather than simply process transactions
• A supportive Operations Manager and offshore team
• Onsite and nearby street parking
• The chance to join a business where your contribution will be noticed

If you’re an experienced freight forwarding customer service professional looking for a role with autonomy, flexibility and a genuinely supportive team , we’d love to hear from you.

Apply now or contact Sharyn O'Halloran for a for a confidential discussion on View phone number on au.fitly.work.