Change Coordinator

We Are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the Role

We’re seeking a Change Coordinator responsible for end-to-end coordination of IT change activities, ensuring all changes are planned, risk assessed, approved, scheduled, communicated, and executed in line with ITIL and organisational change management frameworks.

This role acts as the central control point across multiple change streams, working closely with Project Managers, Engineers, Service Owners, CAB, and Operations teams to ensure safe, compliant, and low-disruption delivery of changes.

Responsibilities and Accountabilities

Change Planning & Governance

• Coordinate standard, normal, emergency, and significant changes through the formal change process
• Ensure all change records are complete, accurate, and audit-ready (scope, risk, impact, rollback, testing, communications)
• Validate change submissions against governance standards and CAB requirements
• Maintain the Forward Schedule of Change (FSC) and manage scheduling conflicts

Risk & Impact Management

• Facilitate technical and business impact assessments across dependent systems and services
• Identify and challenge high-risk or incomplete changes and ensure appropriate mitigations are in place
• Ensure rollback, recovery, and contingency plans are clearly defined and actionable

CAB & Stakeholder Engagement

• Prepare change requests for CAB review, including risk summaries and recommendations
• Coordinate CAB meetings, approvals, actions, and follow-ups
• Act as the key liaison between delivery teams, service owners, and operations

Execution & Assurance

• Coordinate go-live windows and implementation activities
• Track change execution outcomes and conduct post-implementation reviews (PIRs)
• Capture lessons learned and drive continuous improvement in change quality

Reporting & Compliance

• Produce change metrics including success rates, failed changes, and emergency change trends
• Support audit activities by ensuring full traceability and evidence is maintained
• Ensure compliance with ITIL standards and organisational governance requirements

Requirements and Experience

Technical & Process Skills

• Strong understanding of ITIL Change Management practices
• Experience managing infrastructure, network, cloud, EUC, and application changes
• Ability to interpret technical change details and assess business risk
• Experience with ITSM tools (e.g. ServiceNow or similar)

Coordination & Communication

• Strong stakeholder coordination across technical and business teams
• Excellent written communication for CAB documentation and reporting
• Ability to challenge constructively while enabling delivery

Risk & Control Mindset

• High attention to detail and strong risk awareness
• Ability to operate in high-volume, high-impact environments
• Strong accountability and follow-through

Organisational Skills

• Ability to manage multiple concurrent changes and competing priorities
• Strong scheduling and planning capability
• Calm and structured approach in emergency change scenarios
• Contract: 6-Month Contract

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people ; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders . Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email ***email_hidden***.

Search Firm Representatives – PLEASE READ

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

For Security Cleared Roles – PLEASE NOTE

Due to the inherent requirements of the role, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).