client services & onboarding coordinator | public practice.

Our Geelong client is seeking a Client Services & On boarding Coordinator.

About the Opportunity:

Are you an experienced Public Practice Administrator ( accountancy) looking to elevate your career into a high-ownership, operations-focused role?

Our client—a dynamic and growing professional services firm based in Geelong—is seeking a proactive Client Services & On boarding Coordinator to join their close-knit administration team on a full-time basis. Working directly with Partners and key stakeholders, you will own the end-to-end client on boarding journey, coordinate partner workflows, and manage essential agency lodgements.

This is a fantastic opportunity for a hungry administrator who wants to pivot their skills, take real ownership of firm processes, and naturally progress as the business continues to expand.

Key Responsibilities:

• Client On boarding: Lead the client on boarding process from start to finish, collecting and validating client identity data, setting up system profiles, and ensuring a seamless client experience.
• Workflow Scheduling: Assist Partners by coordinating, scheduling, and tracking practice workflows to meet key deadlines.
• Agency & Compliance Liaison: Regularly communicate with the ATO and ASIC regarding client tax processes, corporate compliance, and basic account updates.
• Platform & System Management: Utilise modern cloud platforms daily (including Xero, XPM, and document management tools) to maintain accurate client records and streamline processes.
• Partner & Administrative Support: Provide dedicated administrative support to Partners and work alongside an experienced EA team to maintain smooth daily practice operations.

About You:

• Public Practice Background: Previous administrative experience within a public practice accounting firm.
• Tech-Savvy: Strong proficiency in Xero and practice management platforms, with an appetite for learning and implementing tech solutions.
• Agency Knowledge: Familiarity with ATO tax agent portals and ASIC compliance processes.
• Career-Minded: Driven by growth, highly organised, and motivated to progress your career into practice workflow management.
• Communication Skills: Exceptional verbal and written communication skills with a client-first approach.

How to Apply:

If you are ready to take the next step in your public practice career, please click APPLY NOW or reach out to the Randstad team for a confidential discussion.

REGVIC2410

experience

2 years show more