Customer Experience Improvement Lead

Vacancy Number: 42260021

Agency: Jacana Energy

Number of Vacancies: 1

Work Unit: Service Innovation

Location: Darwin

Primary Objective: As a Customer Experience Improvement Lead, you will identify, influence, and implement improvements to customer experience, operational processes, systems, and service delivery across Jacana Energy’s Customer Experience contact centre operations. You will partner with operational teams, stakeholders, and technology partners to develop practical solutions, build stakeholder support, and deliver initiatives that achieve measurable customer and business outcomes. Using customer insights, data, continuous improvement practices, and technology-enabled solutions, you will enhance customer satisfaction, employee effectiveness, and operational performance while fostering a culture of customer focus and continuous improvement.

Contact: Melissa Geraghty at ***email_hidden***

Remuneration Package: Remuneration Package $121,611 - $147,845 (including salary $107,296 - $130,442)

Experience Level: Jacana Energy Level 3