CUSTOMER SERVICE REPRESENTATIVES & RETAIL ASSISTANTS

21st August, 2026

Pearl Recruitment is currently seeking a  Customer Service Representative and Retail / Merchandise Assistant  for our reputable and well-established client in South Guildford. Please keep reading for further details on the positions and take your pick!

Our client is a leading heavy equipment manufacturer servicing the mining industry for over 60 years. As a result of ongoing demand, they are looking for both a Customer Service Representative and Retail / Merchandise Assistant. 

Customer Service Representative
South Guildford Location
$39.48/Hr + Super
6:00 AM - 2:00 PM, rotating 5-week roster

• Weeks 1–3: Monday to Friday
• Week 4: Monday to Saturday
• Week 5: Tuesday to Friday

Job Details:

• Acting as the first point of contact for customers via phone, email and in-person enquiries.
• Providing high-quality customer service and resolving customer issues using strong problem-solving and conflict management skills.
• Communicating effectively with internal teams and external customers.
• Working across multiple systems and digital tools to support positive customer outcomes.

Retail / Merchandise Assistant
South Guildford Location
$38.20/Hr + Super
Monday - Friday, 8:00 AM - 4:30 PM
6-Month Fixed Term Contract

Job Details:

• Providing customer service and sales support, resolving enquiries and assisting with sales growth.
• Managing inventory, stock replenishment, product setup and stocktake duties.
• Coordinating ordering, picking, packing and deliveries to meet customer needs.
• Maintaining merchandise displays and building strong supplier and customer relationships.
• Covering reception and other customer service areas when required.
• Maintaining a clean, organised and safe retail environment.

Requirements for both positions:

• Previous experience within a customer service or retail environment.
• Strong communication and customer service skills with a professional and friendly approach.
• Ability to pass a medical and drug and alcohol test where required.
• Valid Australian working rights and driver's licence.

Benefits for all roles:

• Full-time hours with competitive hourly rates.
• Opportunities to work for well-established and reputable Australian businesses within the mining industry.
• Supportive and friendly team environments.
• Training and long-term development opportunities.
• Free on-site parking.

Interested in one or more roles?
Hit "Apply" now or send your updated resume to View email address on au.fitly.work

Alternatively, please call View phone number on au.fitly.work and request to speak with Jamie, Alessia or Tia .

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