Customer Service Specialist for a Construction Industry in the US (Home Based Full Time)

Client Information

The Company is a specialized construction business that focuses exclusively on residential and commercial fencing services. It provides high-quality, durable fence installations using industry-standard construction methods and is committed to delivering reliable workmanship, long-lasting results, and excellent customer service to homeowners and businesses throughout its service area.

Job Description

• Provide friendly and professional customer service via phone, email, and messaging

• Respond to customer inquiries regarding fencing services, products, warranties, and scheduling

• Escalate complex questions and concerns to the appropriate team members when needed

• Manage and update daily schedules for fencing crews and customer projects

• Communicate schedule changes, delays, and important updates to customers and internal teams

• Monitor crew attendance and address scheduling issues at the start of each workday

• Maintain accurate records of customer inquiries, requests, and follow-up actions

• Adjust schedules based on project priorities, timelines, and crew availability

Must Haves

• This role is only open to Filipinos permanently residing in the Philippines
• Previous customer service experience
• Strong verbal and written English communication skills
• Excellent attention to detail and organizational skills
• Experience managing schedules, calendars, or appointments
• Ability to multitask and adapt to changing priorities
• Strong communication skills with the confidence to ask questions and collaborate with the internal team
• Professional, patient, and customer-focused approach
• Willingness and ability to learn about fencing products, services, and warranties

Nice to Haves

• Experience working for a fencing, construction, home services, or trade company.
• Previous experience scheduling field crews or service appointments.
• Familiarity with project management, scheduling, or customer management software.
• Experience handling customer concerns and resolving scheduling conflicts.
• Basic knowledge of fencing products or construction terminology.

Home Office Requirements

Please only apply for this role if you have the following home office requirements:

· Perfectly working headset and webcam
· Stable internet connection of at least 25 Mbps ~ 50 Mbps
· Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later
· Quiet room with no distractions or background noises
· A backup plan if the power goes out or if your internet connection becomes unstable during your shift

Only applicants meeting the strict criteria above will be contacted.