Customer Support Specialist - Environmental Monitoring

Are you naturally curious, technically minded and someone who genuinely enjoys helping customers solve problems?

The Role

OneTemp is looking for a Customer Support Specialist - Environmental Monitoring to join its Adelaide team. This is a great opportunity for someone with experience in environmental monitoring, scientific instrumentation or a related technical field who also brings strong customer service and communication skills. You don't need to know every product from day one. What matters is your ability to learn, understand how things work, ask the right questions and provide customers with practical, reliable solutions.

Main Responsibilities

• Responding to customer enquiries by phone and email with friendly, knowledgeable and solutions-focused support
• Understanding customer requirements and recommending fit-for-purpose monitoring solutions
• Providing pre- and post-sales technical support
• Assisting customers with product configuration, troubleshooting and technical issues
• Preparing quotations and following up customer enquiries
• Processing orders accurately and maintaining customer records
• Liaising with suppliers to investigate and resolve more complex technical issues
• Supporting warranty, repair and replacement processes
• Coordinating with internal teams and suppliers to ensure smooth order fulfilment
• Building your knowledge of environmental monitoring products, applications and emerging technologies
• Developing trusted, long-term relationships with customers through excellent service and technical credibility
• Undertaking occasional customer site visits where hands-on technical assistance is required

About You

You'll be someone who combines strong technical aptitude with exceptional customer service, and enjoys understanding how things work, solving problems and helping customers find the right solution.

Ideally, You'll Bring

• Experience in environmental monitoring, scientific instrumentation, environmental consulting, scientific research or a related technical field
• A strong customer service focus and genuine desire to achieve positive outcomes for customers
• The ability to understand technical products and translate complex information into clear, practical advice
• Confidence troubleshooting technical issues and working through solutions
• Strong written and verbal communication skills
• Excellent organisation, attention to detail and the ability to manage multiple enquiries, quotes and priorities
• A proactive, curious approach with a willingness to continually learn and develop your technical expertise
• A strong sense of ownership, reliability and follow-through when managing customer enquiries
• A collaborative approach and willingness to share knowledge with colleagues
• Confidence learning new software, monitoring platforms and technical products
• Experience using CRM or ERP systems would be advantageous.
• A tertiary qualification in an environmental or scientific discipline is highly regarded but not essential - relevant hands-on industry experience is equally valued.

We are a small but high growth business, servicing all areas of Australia specialising in Measuring, Controlling and Recording instruments for Industry, Research and the Environment. Our product range is based on quality and reliability, and we enjoy the support of some of the world's leading instrumentation manufacturers. We have been in business over 50 years and have over 7000 customers.

Why Join US

• We are a small fun team that offers a flexible work environment where you will become a key part of the team and not get lost like you might in a larger organisation company.
• We are dedicated to constantly improving our processes and services
• We believe we are stronger together and trust is what binds us as a team, and what strengthens our relationships with customers and suppliers
• We offer continuous ongoing development for our whole team

To Apply

Upload your resume outlining your skills and experience that relate to this role, along with your motivation to join the team. For further information and a confidential discussion contact our HR/Recruitment Partner on ***email_hidden***

Applicants need to be in Australia with full working rights to be considered.