Service Coordinator, Cronulla

The Opportunity

We have an exciting opportunity for a highly motivated Service Coordinators to join our Operations team based in our brand-new Cronulla Office. Possessing excellent attention to detail and the ability to adapt to our fast-paced environment, you will be responsible for the management, coordination and delivery of all preventative and reactive facilities maintenance works to our range of clients nation-wide. This opportunity will suit someone who is looking to be part of a fast-growing company and develop into an integral person within Modus.

Key Responsibilities

Our Service Coordinators manage the end-to-end delivery of all facilities maintenance repair requests, including:

• Allocation of works to our local Trades and Service Delivery Partners
• Effective End to End work order management; ensuring job requests meet customer expectations and KPI’s.
• Receive and manage incoming calls and emails accordingly
• Building effective working relationships with our regular contractors and Modus technicians
• Responding to Priority maintenance requests and coordinating timely responses
• Maintain and manage accurate data in the Modus database; TSM
• Delivery of exceptional customer service
• Adherence to our safety and escalations protocols.

Skills and Experience

• Strong communication and interpersonal skills, with the ability to convey complex information clearly and effectively.
• Excellent verbal and written communication skills
• Strong customer service ethic and focus
• Strong problem-solving and technical skills
• Attention to detail and desire for accuracy.
• Confident and professional phone technique
• Ability to build effective relationships and manage stakeholder service needs and expectations.
• Effective time management to deliver on goals.
• Ability to develop knowledge of Modus Systems and processes
• Demonstrated experience with Microsoft Office suite, Outlook, Excel, etc.
• An understanding of adherence to Key Performance measures
• Experience in using Contact Centre Platforms, Knowledge Management Systems, SharePoint etc – Preferred

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