Senior Applications Analyst

Our Business Applications team supports, maintains and continually improves the business systems that underpin many of GS1 Australia's everyday operations. Working closely with stakeholders across the organisation, the team ensures our Dynamics 365 ecosystem and related business applications remain reliable, secure and aligned to business needs.

As the Senior Applications Analyst, you will lead the operational support and continuous improvement of GS1 Australia's Dynamics 365 ecosystem and related business applications. You will be responsible for ensuring our business-critical applications remain stable, secure and fit for purpose, while providing technical leadership, mentoring Applications Analysts and ensuring the effective operational support of our business applications.

Working collaboratively across the Business Technology team and the wider organisation, you will oversee application issues, service requests and operational changes, supporting the implementation of approved application enhancements.

Due to the nature of the role, occasional after-hours support may be required.

Examples of key tasks include, but are not limited to:

• Lead the day-to-day operational support, maintenance and optimisation of the Dynamics 365 ecosystem and related business applications.
• Act as the technical escalation point for complex application issues, ensuring timely resolution and minimal disruption to business operations.
• Work with business stakeholders to understand operational requirements, prioritise requests and identify opportunities to improve business processes and system performance.
• Coordinate incidents, service requests, application changes and releases with internal teams and external vendors.
• Support the stability, security and performance of production environments, ensuring changes are implemented in line with operational standards and governance.
• Mentor and support Applications Analysts, promoting knowledge sharing, consistent support practices and continuous improvement across the team.

Who you are...

Our ideal candidate is a collaborative and solutions-focused technical leader who enjoys solving complex applications issues, supporting others and improving the systems that keep the business running. This opportunity will suit someone who enjoys balancing hands-on technical work with team leadership, stakeholder collaboration and driving continuous operational improvement.

• Strong knowledge Microsoft Dynamics 365 CRM and Finances & Operations, including integrated business applications and related technologies.
• Experience supporting and administering Microsoft Dynamics 365 solutions in a business environment.
• Proven ability to troubleshoot complex issues and deliver practical, solutions focused outcomes.
• Experience leading or mentoring technical team members and supporting team capability development.
• Strong communication and stakeholder management skills, with the ability to translate business requirements into effective technical solutions.
• Well-developed organisational skills with the ability to manage competing priorities and deliver high-quality service.

The team...

You will be part of a collaborative team responsible for supporting some of GS1 Australia's most important business systems. We value knowledge sharing, accountability, continuous improvement and working together to deliver great outcomes. You will have the opportunity to contribute your technical expertise, help develop others and play a key role in shaping the future of our business applications environment.

About us…

We’re a not-for-profit organisation that develops and maintains the most widely used global standards for efficient business communication. For almost 50 years, we have been helping more than 25 Australian industries improve the efficiency, safety, and visibility of their supply chains across both physical and digital channels. Joining GS1 Australia means not only becoming part of a thriving, supportive and collaborative workplace culture but also enjoying a range of fantastic benefits designed to enhance your experience.

What we offer:

• 17.5% Annual Leave loading paid in a lump sum at Christmas.
• Purchased leave programs.
• Reward & Recognition and Health & Wellbeing programs.
• Employer funded paid parental leave.
• Paid birthday leave, corporate leave and volunteer leave.
• Learning and development opportunities.
• Employee Assistance Program (EAP).
• Regular company-wide social events, virtual and F2F and an active social club.

GS1 Australia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We recognise that our employees are our greatest resource and our most valuable asset, and we have a strong commitment to promoting a collaborative, passionate, inclusive, and caring working environment.

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