Quotes and Estimating Coordinator for a Fire Solutions Company in Australia (Home Based Part Time)

Client Information

The client specializes in providing comprehensive fire protection solutions designed to help safeguard people, properties, and valuable assets. Over the years, the business has established a strong reputation for delivering high-quality products, exceptional customer service, and expert advice, ensuring clients have a clear understanding of their fire safety systems and compliance requirements.

Supported by extensive industry expertise and a scalable operational framework, the client is equipped to manage projects and service requirements of varying sizes and complexities. With a strong commitment to reliability, professionalism, and quality workmanship, the business consistently delivers tailored fire protection solutions that meet client needs while maintaining the highest industry standards

Job Description

• Follow up outstanding defect and sales quotations with clients via phone and email.

• Build strong relationships with customers to maximise quote conversion.

• Respond to customer enquiries relating to quotations and proposed works.

• Record customer feedback and update quotation statuses within company systems.

• Convert approved quotations into jobs for scheduling and delivery.

• Prepare and complete major service quotations using company systems and templates.

• Liaise with the Operations Manager regarding quotation priorities and technical requirements.

• Maintain accurate quotation records and customer information.

• Monitor outstanding quotations and provide regular status updates.

• Assist with improving quotation processes and conversion rates.

Must Haves

• This role is only open to Filipinos permanently residing in the Philippines
• Previous experience in estimating, quotations, customer service, sales support, or administration.
• Strong communication and relationship-building skills.
• Excellent organisational and time-management skills.
• High level of attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• High level of computer literacy.

Nice to Haves

• Experience within the fire protection, construction, trades, or service industries
• Experience using job management or estimating software

Home Office Requirements

Please only apply for this role if you have the following home office requirements:

· Perfectly working headset and webcam
· Stable internet connection of at least 25 Mbps ~ 50 Mbps
· Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later
· Quiet room with no distractions or background noises
· A backup plan if the power goes out or if your internet connection becomes unstable during your shift

Only applicants meeting the strict criteria above will be contacted.